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- Tasks: Support institutional clients with trading platforms and resolve queries.
- Company: Join a leading financial services firm known for exceptional client service and growth opportunities.
- Benefits: Enjoy competitive salary, bonuses, training, and health perks like private medical insurance.
- Why this job: Be part of a supportive culture that values professional growth and offers impactful work in finance.
- Qualifications: Fluent in German with 2-3 years in a client-facing role; knowledge of financial markets is essential.
- Other info: Hybrid working model with office-based perks like free lunch and healthy snacks.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm is seeking a Client Services Representative to join its London team. They are a prominent online broker that provides trading access to experienced traders across global markets. The company is part of a global financial services group with significant equity capital. Their ethos is to deliver exceptional client services while continuously expanding its product and service offerings. The culture within the firm is supportive and they encourage professional growth through mentoring programs, enhanced training, and professional qualifications.
The Client Services Representative will serve as the first point of contact for institutional clients, including banks, hedge funds, financial advisors, and brokers. This role involves providing outstanding support to ensure a seamless onboarding experience and the maintenance of strong client relationships. Success in this role will require someone who is a self-starter with strong communication and problem-solving skills and a passion for financial markets and technology.
Responsibilities:
- Assisting their German market clients with multiple trading platforms (desktop, mobile, browser).
- Resolving trade-related queries, including order entry and execution issues.
- Escalating high-level issues to relevant stakeholders.
- Managing relationships with key institutional clients.
- Contributing to platform and process enhancements.
- Conducting client training and supporting market research initiatives.
Qualifications / Skills Required:
- Strong knowledge of Equities, Options, Futures, and FX markets.
- Experience in international settlements or clearing operations (preferred but not required).
- University degree or higher.
- 2-3 years of experience in a client-facing role at a global financial institution (exceptional candidates with relevant knowledge will also be considered).
- Business Proficiency (B2 - C1) / Fluent (C2) in German.
Work Schedule & Location:
- Monday – Friday, 8 AM – 5 PM
- Office Location: London, UK
- Hybrid working model
Benefits:
- Competitive salary, based on experience.
- Performance-based discretionary cash bonus scheme.
- Discretionary stock grant.
- Career development and training opportunities.
- Group Life Assurance and Income Protection.
- Occupational pension scheme.
- Above statutory annual leave, increasing with service.
- Company-paid daily lunch and healthy snacks (office-based days).
- Access to Private Medical Insurance, Dental Plan, and Health Cash Plan (including dependents, post-probation).
- Corporate events, season ticket loans, and cycle-to-work scheme.
Client Services - E-Trading - German Speaker employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services - E-Trading - German Speaker
✨Tip Number 1
Familiarise yourself with the specific trading platforms mentioned in the job description. Understanding how these platforms work will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of Equities, Options, Futures, and FX markets. Being able to discuss these topics confidently will show that you have the necessary expertise and are ready to engage with institutional clients effectively.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you successfully resolved client issues. This will highlight your ability to handle the challenges that may arise in a client-facing role.
✨Tip Number 4
Since this role requires fluency in German, practice your language skills in a business context. Engaging in conversations or mock interviews in German can help you feel more confident and prepared for the role.
We think you need these skills to ace Client Services - E-Trading - German Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within financial services. Emphasise your knowledge of Equities, Options, Futures, and FX markets, as well as any experience with trading platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for financial markets and technology. Mention your problem-solving skills and how you can contribute to enhancing client relationships and onboarding experiences.
Highlight Language Proficiency: Since the role requires fluency in German, ensure you clearly state your language proficiency level (B2 - C1 or C2) in both your CV and cover letter. This will demonstrate your ability to communicate effectively with German market clients.
Showcase Relevant Skills: In your application, highlight specific skills that align with the job description, such as communication, relationship management, and training capabilities. Provide examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Harvey Nash
✨Know Your Financial Markets
Make sure you brush up on your knowledge of Equities, Options, Futures, and FX markets. Being able to discuss these topics confidently will show your passion for the industry and your readiness for the role.
✨Demonstrate Your Communication Skills
As a Client Services Representative, strong communication is key. Prepare to showcase your ability to explain complex concepts clearly, especially in German, as you'll be assisting clients in that language.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you've successfully resolved client issues or improved processes. This will demonstrate your problem-solving skills and your proactive approach to client service.
✨Show Enthusiasm for Technology
Since the role involves multiple trading platforms, express your interest in technology and how it enhances trading experiences. Be ready to discuss any relevant experience you have with trading platforms or tech solutions.
