Senior Learning Resource Assistant

Location: Tower Campus (Poplar and Arbour Square)

Pay Range: £26,759-£28,848 0.88 FTE pro rata

Hours and weeks: 35 hours per week, 40 weeks per year

Contract Type: Permanent

Contract Term: Term time only, 40 weeks a year

Position Start Date: ASAP

Application Close: 6th July 2025

Interview Date: to be confirmed

The Role:

We are looking for an enthusiastic, innovative colleague to support the delivery of a high-quality front-line service in the Learning Resources Centre (LRC), assisting learners and staff in their use of the library’s physical and online resources. You will be supervising daily operations and coordinating the work of LRC Assistants under the guidance of the Campus Library Manager. You will be working across our campuses at both Poplar and Arbour Square.

Key Responsibilities:

• Deliver excellent customer service and support users in accessing LRC resources and IT facilities.
• Manage the LRC enquiry desk, including user registration, stock circulation, room bookings, and handling payments.
• Supervise students and maintain a safe, productive learning environment.
• Provide basic IT support and assist students with disabilities or learning difficulties.
• Support information retrieval and promote digital resources.
• Maintain accurate records, manage stock, and ensure compliance with policies.
• Task-manage a team of LRC Assistants.

Who You Are:

You need to be educated to A-level equivalent standard, with experience of library work, looking to step up. You should be passionate about delivering a high-quality service and have the flexibility, creativity and imagination to engage every learner and encourage them to succeed. Good IT skills are essential as you will be supporting students’ computer use in addition to meeting their reading and information needs. You will be capable of working both as part of a team and independently and be committed to delivering equality, diversity and safeguarding policies.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff.
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.

For further information please contact Human Resources on 020 7510 7712. E-mail: recruitment@ncclondon.ac.uk.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

About New City College:

New City College is a sector leading college group with campuses spanning east London and south-west Essex as well as two language schools. When you join NCC, you'll join a forward-thinking, dynamic team, sharing best practice to deliver first class education and skills for the benefit of our students and wider communities.

Our college environment is second to none. We boast industry standard facilities and equipment, expert staff and partnerships with other high-profile organisations which all prepare students for progression to higher education or successful careers. Furthermore we make sure we're a step ahead when it comes to the skills and technology needed for the jobs of tomorrow, so that employers across the region - and nationally - know where to come to update their staff teams' skills and qualifications.

New City College's 7-college merger and our combined skills and expertise places us at the forefront of further education in the UK, spanning sixth form education, adult skills, apprenticeships, ESOL, EFL and SEND. With a turnover of £130m, 20,000 students and 2,000 staff it is one of the strongest and most influential FE organisations in the country.

At New City College we're proud of our inclusive and diverse staff and student community. We are united in our zero tolerance approach to racism and discrimination. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for their exciting future.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.

New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.