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- Tasks: Assist Digital Personal Shopping Consultants with client appointments and product sourcing.
- Company: Join Selfridges, a luxury retail destination known for exceptional products and service.
- Benefits: Enjoy a collaborative work environment and opportunities to learn about the latest trends.
- Why this job: Be part of a unique shopping experience and connect with clients from around the world.
- Qualifications: Looking for detail-oriented team players with great communication skills and a passion for luxury retail.
- Other info: Flexibility is key; roles may evolve based on business needs.
The predicted salary is between 28800 - 43200 £ per year.
As a Digital Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the Digital Personal Shopping Team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department in store or through our digital channels.
As a Digital Personal Shopping Assistant, You Will:
- Support one or more Digital Personal Shopping Consultants with appointments, product sourcing and transactions.
- Positively interact with potential and existing clients, answering queries and providing guidance on our services.
- Continue to deliver our unique service by maintaining customer care, supporting your Shoppers with client enquiries, booking and following up on deliveries and client alterations.
- Be responsible for prepping the client rooms, maintaining housekeeping standards, returning stock from previous consultations and laying out product options for the next client.
- Work confidently and collaboratively with various departments, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.
A Bit About You:
- Collaborative: Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
- A proud shopkeeper: You understand there are various elements of your role, from maintaining a clean and tidy environment to helping with cashing up and supporting the wider team when needed.
- A keen eye for detail: You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Well informed: You are aware of store events and services that may appeal to the Personal Shopping clients.
- A great communicator: You will adapt your style and service to suit customer needs and preferences, genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert, an example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Personal Shopping Assistant
✨Tip Number 1
Familiarise yourself with Selfridges' product range and services. Knowing the ins and outs of what we offer will help you engage confidently with clients and demonstrate your expertise during interactions.
✨Tip Number 2
Stay updated on current fashion trends and competitor activities. This knowledge will not only enhance your conversations with clients but also show that you're proactive and passionate about the industry.
✨Tip Number 3
Practice your communication skills by role-playing different customer scenarios with friends or family. This will help you adapt your style to suit various customer needs, making you a more effective Digital Personal Shopping Assistant.
✨Tip Number 4
Network with current employees or professionals in the retail sector. Engaging with others in the field can provide valuable insights into the role and help you understand what it takes to excel at Selfridges.
We think you need these skills to ace Digital Personal Shopping Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Digital Personal Shopping Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer service, sales, and any previous roles that demonstrate your ability to work collaboratively. Highlight specific achievements that reflect your keen eye for detail and communication skills.
Write a Tailored Cover Letter: In your cover letter, express your passion for luxury retail and your understanding of the unique shopping experience Selfridges offers. Mention how you can contribute to the team and enhance customer satisfaction through your skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Selfridges
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury shopping and the unique experiences it offers. Share any personal experiences or insights you have about high-end retail, as this will demonstrate your genuine interest in the role.
✨Highlight Your Communication Skills
As a Digital Personal Shopping Assistant, you'll need to connect with clients effectively. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations, to showcase your adaptability and customer service skills.
✨Demonstrate Your Attention to Detail
Since the role requires a keen eye for detail, be ready to discuss specific instances where your attention to detail made a difference. This could include maintaining a tidy environment or ensuring that products were presented perfectly for clients.
✨Stay Informed About Trends
Research current fashion trends and competitor activities before the interview. Being knowledgeable about the latest styles and market movements will show that you're proactive and committed to providing exceptional service to clients.
