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- Tasks: Act as a liaison, answer queries, and conduct exams while ensuring compliance.
- Company: Join Quest Diagnostics, a leader in health services dedicated to improving lives.
- Benefits: Enjoy Day 1 medical coverage, flexible hours, and education assistance.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Requires customer service and phlebotomy experience; certification may be needed in some states.
- Other info: Rotational weekends; perfect for those seeking a dynamic work environment.
This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
Pay Range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities: Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners. Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services. Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner. Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training. Other duties as assigned.
Qualifications: Required Work Experience: Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients. Preferred Work Experience: Prefer urine or hair follicle collection and EKG experience. Physical and Mental Requirements: Ability to work in a rapidly changing environment. Knowledge: The position requires the ability to effectively communicate in English. Skills: Excellent interpersonal and communication skills. Ability to type 40 wpm. Basic computer skills in Microsoft office with the ability to learn new software.
EDUCATION: High School Diploma or Equivalent (Required)
LICENSE/CERTIFICATIONS: Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana). Phlebotomy or Medical Assistant certification.
Quest Diagnostics honours our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
EEO: Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Phleb / CS Representative I - Exam One employer: Quest Diagnostics
Contact Detail:
Quest Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Phleb / CS Representative I - Exam One
✨Tip Number 1
Familiarise yourself with the specific duties of a Phleb / CS Representative. Understanding the nuances of client interaction, specimen collection, and compliance policies will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role requires excellent interpersonal skills, be prepared to share examples of how you've successfully handled challenging customer interactions in the past.
✨Tip Number 3
If you have any certifications related to phlebotomy or medical assistance, make sure to mention them when networking or during interviews. This can give you an edge over other candidates who may not have the same qualifications.
✨Tip Number 4
Practice your communication skills, especially in English, as effective communication is key in this role. Consider role-playing common scenarios you might encounter to build confidence and fluency.
We think you need these skills to ace Phleb / CS Representative I - Exam One
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and phlebotomy. Emphasise any specific skills related to working with pediatric and geriatric patients, as well as your ability to conduct exams and collect specimens.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the responsibilities. Mention your experience in handling client inquiries and your commitment to providing excellent service.
Highlight Certifications: If you have any phlebotomy or medical assistant certifications, make sure to include them prominently in your application. This will demonstrate your qualifications and readiness for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Quest Diagnostics
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service background, be prepared to discuss your previous experiences. Share specific examples of how you've handled difficult situations or provided exceptional service to clients.
✨Demonstrate Phlebotomy Knowledge
Make sure to highlight your phlebotomy experience, especially with pediatric and geriatric patients. Be ready to explain your techniques and any relevant certifications you hold, as this will show your competence in the field.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Practice responding to hypothetical situations related to client interactions or specimen collection to demonstrate your quick thinking.
✨Familiarise Yourself with Compliance Policies
Understanding compliance and safety policies is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you would ensure adherence to these policies in your daily work.
