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- Tasks: Lead the Outdoor Sundries Department and support the management team.
- Company: Join Squire’s, a family-owned garden centre group dedicated to employee happiness since 1936.
- Benefits: Enjoy 50% restaurant discounts, generous holiday, and a bonus at Christmas!
- Why this job: Be part of a friendly, energetic team focused on customer satisfaction and personal growth.
- Qualifications: No specific qualifications required; just bring your enthusiasm and teamwork spirit!
- Other info: Full-time role with a structured rota, perfect for those seeking stability.
The predicted salary is between 28800 - 43200 £ per year.
Your primary responsibility will be to provide management support to the Outdoor Sundries Department, working closely with the Centre Management Team to help the department succeed.
Rota: Full time - Every Monday, Tuesday, Thursday, Friday 09:00 - 18:00 & alternate weekends, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:30
Main duties and responsibilities:
- Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
- Co-operate fully with line management and product managers.
- Take responsibility for the department in the absence of the manager.
- Purchasing within the company product range within company guidelines.
- Provide feedback on current and new products to optimise range and stock availability.
- Work closely with relevant Product Managers to ensure the optimum range and stock availability.
- Use initiative to increase sales in the department.
- Generate sales opportunities through interaction with customers.
- Monitor and maintain standards of appearance.
- Organise and allocate team and individual tasks in line with customer service needs.
- Handle queries and complaints courteously, referring to the Manager and Product Manager when necessary.
To be successful in this role, we are looking for:
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, our purpose has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays): 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus: Non-contractual bonus at Christmas, based on company profits.
- Pension: Defined Contribution Pension Plan with company contributions for eligible employees.
- Attendance: After one year's service with 100% attendance, an extra day holiday (pro-rata) is added as a 'Thank you'.
- Made A Difference Scheme (M.A.D): Monthly reward for outstanding customer service or initiatives.
- Learning & Development: Opportunities to enhance skills and confidence.
- Birthday: Early leave or a £25 gift voucher after 6 months or 2 years of service respectively.
- Cycle2work scheme: Savings on cycling equipment after 1 year of service.
- Child's first day at school: Late arrival and early departure on your child's first day.
- RHS Membership or a Tree/Shrub: Choice of one annually after 1 year of service.
- Employee Assistance Programme (EAP): Access after 2 years of service.
- Retirement: Reduced hours with full pay after 15 years of service.
- Free Parking: Available on-site for all employees.
Outdoor Sundries - Supervisor employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outdoor Sundries - Supervisor
✨Tip Number 1
Familiarise yourself with the products and services offered at Squires Garden Centre. Understanding the range of outdoor sundries will help you engage with customers effectively and demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or department in the past. Highlighting your ability to organise tasks and motivate others will be crucial for this supervisory role.
✨Tip Number 3
Network with current employees or visit the garden centre to get a feel for the company culture. This can provide valuable insights into what they value in a supervisor and help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would handle customer queries and complaints. Being able to articulate your approach to maintaining high standards of customer service will demonstrate your alignment with Squires' commitment to customer satisfaction.
We think you need these skills to ace Outdoor Sundries - Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Outdoor Sundries Supervisor position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous management experience, customer service skills, and any relevant horticultural knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage stock levels and increase sales.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed teams or improved sales in previous positions. Show that you understand the importance of customer interaction and maintaining high standards.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Squire's Garden Centres
✨Know Your Stock Management
Familiarise yourself with stock management practices, as this role requires maintaining good control over stock levels. Be prepared to discuss your experience with ordering and stock clearance, and how you can optimise stock availability.
✨Showcase Your Customer Interaction Skills
Since generating sales opportunities through customer interaction is key, think of examples where you've successfully engaged with customers. Highlight your ability to handle queries and complaints courteously, demonstrating your customer service skills.
✨Demonstrate Team Leadership
As a supervisor, you'll need to organise and allocate tasks effectively. Prepare to share experiences where you've led a team or taken responsibility in the absence of a manager, showcasing your leadership qualities.
✨Align with Company Values
Squire’s values a friendly, energetic, and customer-focused environment. Research the company culture and be ready to express how your personal values align with theirs, emphasising your commitment to creating a positive workplace.
