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For Companies At a Glance
- Tasks: Manage CRM projects and client relationships while leading a dynamic team.
- Company: Join rpc, a global consulting firm transforming customer experiences since 2013.
- Benefits: Enjoy flexible work options with a mix of remote and office days in Farnborough.
- Why this job: Be part of a vibrant culture focused on innovation and sustainable customer relationships.
- Qualifications: 5+ years in CRM and project management, with Salesforce expertise required.
- Other info: Opportunity to work with a diverse team across ten countries.
The predicted salary is between 36000 - 60000 £ per year.
rpc – The Retail Performance Company is a consulting firm specializing in customer-oriented transformation, covering strategy, customer experience design, data analytics, people empowerment, and performance management. We aim to support clients with holistic solutions from strategy to implementation, focusing on creating inspiring customer experiences that foster sustainable, valuable relationships between brands and end customers. Founded in 2013 as a joint venture between BMW Group and HZ Unternehmensberatung AG, rpc operates in ten countries with over 400 employees.
Your Tasks
- Work approximately 5 days per week, with 2-3 days in the Farnborough office.
- Manage sales client relationships and provide consulting services within a dynamic team.
- Self-starter, capable of independently managing projects.
- Provide end-to-end project management with solid CRM experience, organizational skills, and the ability to set and drive requirements across multiple functions, including user training.
- Implement and manage Salesforce solutions, including reporting, dashboards, insights, and change management.
- Support process implementation and efficiency with a customer-centric approach.
- Manage JIRA tasks, communication, and administration.
- Lead and support User Acceptance Testing, focusing on feature testing and refinement.
- Demonstrate strong interpersonal skills, stakeholder management, and the ability to work with multiple stakeholders to prioritize and escalate issues as needed.
- Support retailer activities both virtually and in person.
- Handle general team administration, such as chairing meetings and following up on actions.
- Coordinate with local and central market contacts on CRM topics.
Your Profile
- Minimum of 5 years' experience in CRM and project management.
- Good working knowledge of Salesforce Sales Cloud, including understanding of technical aspects beyond regular use.
- Experience with data analysis, interrogation, and report creation within Sales Cloud.
Education
- Valid driving license required.
Questions? Contact us via phone or email: Janina Endl career@rpc-partners.com +49 (0) 89 2000 5080 We look forward to your application!
Contact Detail:
rpc - The Retail Performance Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail CRM Project Manager (m/f/d) based in Farnborough (UK)
✨Tip Number 1
Familiarise yourself with Salesforce Sales Cloud, as it's a key requirement for the role. Consider taking online courses or certifications to deepen your understanding of its technical aspects and functionalities.
✨Tip Number 2
Network with professionals in the CRM and project management fields. Attend industry events or join relevant online forums to connect with others who may have insights or connections at rpc.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and projects. Think of specific examples where you've successfully implemented CRM solutions or improved processes, as these will be crucial in interviews.
✨Tip Number 4
Showcase your interpersonal skills by preparing to demonstrate how you've effectively managed stakeholders in past roles. Be ready to discuss how you prioritised tasks and resolved conflicts to keep projects on track.
We think you need these skills to ace Retail CRM Project Manager (m/f/d) based in Farnborough (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in CRM and project management. Emphasise your familiarity with Salesforce Sales Cloud and any specific projects you've managed that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-oriented transformation and your ability to manage client relationships. Mention specific examples of how you've successfully implemented CRM solutions in the past.
Highlight Interpersonal Skills: In your application, stress your strong interpersonal skills and stakeholder management experience. Provide examples of how you've effectively communicated and collaborated with various stakeholders in previous roles.
Showcase Project Management Experience: Detail your project management experience, particularly in managing JIRA tasks and leading User Acceptance Testing. Highlight your organisational skills and ability to drive requirements across multiple functions.
How to prepare for a job interview at rpc - The Retail Performance Company
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems, particularly Salesforce. Be prepared to discuss specific projects where you've implemented or managed Salesforce solutions, as this will demonstrate your technical knowledge and practical application.
✨Demonstrate Project Management Skills
Since the role requires strong project management capabilities, come equipped with examples of how you've successfully managed projects in the past. Discuss your approach to setting requirements, managing timelines, and leading teams to achieve project goals.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle stakeholder relationships. Prepare examples that showcase your interpersonal skills and ability to prioritise and escalate issues effectively, as these are crucial for the role.
✨Emphasise Your Analytical Skills
Given the importance of data analysis in this position, be ready to talk about your experience with data interrogation and report creation. Highlight any specific tools or methodologies you've used to derive insights from data, as this will set you apart.
