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For Companies At a Glance
- Tasks: Support customers via phone and email, handling queries and complaints.
- Company: Join a quality-focused fashion company in a dynamic team environment.
- Benefits: Competitive salary, career development opportunities, and a vibrant workplace culture.
- Why this job: Perfect for those passionate about customer satisfaction and looking to grow in the fashion industry.
- Qualifications: Experience with Microsoft Office and excellent communication skills required.
- Other info: This is a permanent role based in Bromsgrove, ideal for motivated individuals.
The predicted salary is between 25000 - 26000 £ per year.
Location: Bromsgrove
Type: Permanent
Industry: FMCG
We are looking for an experienced Customer Service Advisor to join a growing Fashion team based in Stoke. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a key position within the business.
The Role:
- Provide outstanding support to customers via phone and email.
- Understanding customer’s needs and requirements and trying to exceed these wherever possible.
- Providing a courteous, efficient and reliable service to all customers, both via messaging channels and phone.
- Handling pre and post sales customer queries.
- Liaising with courier companies.
- Effectively manage complaints and escalations from start to finish.
- Processing orders via Sage.
- Processing returns/credits via Sage.
- Working with our Sales Team to ensure our customers are satisfied.
Skills Required:
- Experience of Microsoft Office.
- Friendly and dynamic individual, with excellent interpersonal and communication skills.
- A passion for customer satisfaction.
- Excellent communication skills at all levels.
- The ability to problem solve and follow processes accurately.
- Experience working within a fast-paced working environment and keen to be part of and assist the team.
Contact Detail:
Tagged Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fashion Customer Service Advisor (TGM2110) – £25k-£26k
✨Tip Number 1
Familiarise yourself with the fashion industry and current trends. This knowledge will not only help you understand customer queries better but also allow you to engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing common customer service scenarios can help you feel more confident and prepared for the real thing.
✨Tip Number 3
Research StudySmarter and our values. Understanding our company culture and how we prioritise customer satisfaction will enable you to align your responses and demonstrate that you're a great fit for our team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Fashion Customer Service Advisor (TGM2110) – £25k-£26k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in the fashion or FMCG industry. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to handle complaints effectively. Mention any specific experiences that relate to the role and explain why you want to work with this company.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've successfully managed customer queries or complaints in previous roles, as this is crucial for the position.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of challenges you've faced in customer service and how you resolved them. This will show your potential employer that you can handle the fast-paced environment effectively.
How to prepare for a job interview at Tagged Resources
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share any personal experiences or interests related to fashion that demonstrate your passion and understanding of customer needs in this sector.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight situations where you went above and beyond to resolve issues, as this will showcase your commitment to customer satisfaction.
✨Familiarise Yourself with Sage
Since the role involves processing orders and returns via Sage, it’s beneficial to have a basic understanding of this software. If you have experience with similar systems, be ready to discuss how you adapted to new technologies in the past.
✨Practice Problem-Solving Scenarios
Think of common customer service challenges and how you would handle them. Be prepared to discuss your problem-solving approach and how you manage complaints effectively, as this is crucial for the role.
