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For Companies At a Glance
- Tasks: Help customers with service bookings and ensure their needs are met.
- Company: Join a dynamic car dealership in Birmingham, known for its team spirit.
- Benefits: Enjoy a competitive salary with potential earnings up to £33,000 and great perks.
- Why this job: Be part of a supportive team and enhance your customer service skills while making an impact.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Contact Kelsey at Auto Skills for more details and quote job number: 47316.
The predicted salary is between 25000 - 33000 £ per year.
Are you an enthusiastic, team-oriented, and hardworking Service Advisor seeking a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings
- Ensuring efficient workshop loading while attending to all customer requirements to the expected standards
- Upselling works, special offers, and Service Plans
Skills and Qualifications:
- Previous experience as a Service Advisor
- Knowledge of Kerridge, 1 Link, Pinnacle systems, or similar DMS systems
- Experience in upselling
- Full manual UK Driving Licence
Please contact Kelsey at Auto Skills and quote job number: 47316.
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or 1 Link. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling works and service plans, practice how you can effectively communicate the benefits of additional services to customers, making them feel valued and informed.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide insights into the dealership's culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for common interview questions related to customer service scenarios. Think of examples from your past experience where you successfully resolved customer issues or improved service efficiency, as this will showcase your problem-solving skills.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've arranged bookings, managed customer requirements, and successfully upsold services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or 1 Link, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your teamwork and communication skills, as well as your ability to work efficiently under pressure. These are crucial for a Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a customer-facing role.
How to prepare for a job interview at Auto Skills UK
✨Know Your Systems
Familiarise yourself with DMS systems like Kerridge, 1 Link, or Pinnacle. Be prepared to discuss your experience with these systems and how they can enhance your efficiency as a Service Advisor.
✨Demonstrate Upselling Skills
Prepare examples of how you've successfully upsold services in the past. Highlight your ability to identify customer needs and suggest relevant service plans or special offers.
✨Show Enthusiasm for Teamwork
Emphasise your team-oriented mindset during the interview. Share experiences where you collaborated effectively with colleagues to meet customer expectations and improve service delivery.
✨Understand Customer Expectations
Research common customer concerns in a car dealership setting. Be ready to discuss how you would handle various customer scenarios while ensuring their needs are met to the highest standards.
