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- Tasks: Join our Short Term Lets Team and manage inquiries, bookings, and customer service.
- Company: Homes for Students is a leading provider of student housing, dedicated to enhancing the student experience.
- Benefits: Enjoy flexible working hours, a dynamic team environment, and opportunities for growth.
- Why this job: This role offers a vibrant atmosphere with diverse tasks and a focus on student satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential; sales experience is a plus.
- Other info: Perfect for those looking to kickstart their career in a fast-paced, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Dealing with all aspects of Partnerships, Nomination agreements, University and agent/international relationships and opportunities in student housing. We are looking to grow our Short Term Lets Team! In which there is NEVER a dull moment!
Purpose of the role: As a Short Term Let Sales Co-ordinator, you will be an active, contributing member of the short term let team. Your responsibilities include handling emails related to short term and summer stays, converting inquiries into viewings and bookings using the sales process, and maintaining internal trackers to monitor leads and enquiries. Reporting to the STL Team Leader, you will manage both short term and summer stay aspects of the business throughout the year. Your role involves following up on enquiries through all contact routes, converting them into bookings, and updating trackers to confirm revenue from groups. Delivering excellent customer service is essential, as the student experience is our top priority.
- Managing inquiries via phone, email, and web
- Converting leads into viewings and bookings
- Meeting daily and weekly targets, tracking conversions
- Updating databases accurately for analysis
- Collaborating with property teams to support local sales efforts
- Complying with Health and Safety policies
- Being flexible and working well with colleagues
- Logging and tracking all inquiries
- Staying informed about property activities throughout the year
- Meeting deadlines
- Participating in other team roles as needed
Skills required:
- Strong written English skills for customer communication
- Ability to work independently and under tight deadlines
- Teamwork skills
- Excellent organizational, admin, and time management skills
- Negotiating skills
- Effective interpersonal skills at all levels
- Goal and target achievement capabilities
- Sales experience is preferred but not mandatory
Personal qualities:
- Performance-driven attitude
- Enjoy interaction with others
- Strong communication skills
- Self-motivated, able to work independently and in teams
- Proactive decision-making
- Commitment to high standards and equal opportunities
- Flexible, adaptable to change
- Positive 'can do' attitude and quick to add value
Short Term Lets Coordinator employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short Term Lets Coordinator
✨Tip Number 1
Familiarise yourself with the student housing market and current trends. Understanding what students are looking for in short-term lets will help you engage effectively during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling inquiries and converting leads, being articulate and confident in your communication will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This role requires excellent time management, so having concrete examples ready can impress the hiring team.
✨Tip Number 4
Network with professionals in the student housing sector. Attend relevant events or connect with people on platforms like LinkedIn to gain insights and potentially get referrals that could boost your application.
We think you need these skills to ace Short Term Lets Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Short Term Lets Coordinator role. Emphasise your customer service abilities, organisational skills, and any sales experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you and explain how your background makes you a great fit for the team.
Showcase Communication Skills: Since strong written English skills are essential, ensure your application is free from grammatical errors and clearly communicates your points. Use professional language while still being personable.
Highlight Teamwork and Flexibility: In your application, provide examples of how you've successfully worked in teams and adapted to changes in previous roles. This will demonstrate your ability to thrive in a dynamic environment like the one described.
How to prepare for a job interview at Homes for Students
✨Showcase Your Customer Service Skills
As the role heavily focuses on delivering excellent customer service, be prepared to share examples of how you've successfully handled customer inquiries in the past. Highlight your ability to convert leads into bookings and how you prioritise the student experience.
✨Demonstrate Organisational Skills
Since the position requires managing multiple inquiries and updating trackers, discuss your organisational strategies. Mention any tools or methods you use to stay on top of tasks and deadlines, showcasing your time management abilities.
✨Prepare for Teamwork Questions
The job involves collaborating with property teams and working well with colleagues. Be ready to discuss your experiences in team settings, how you contribute to group goals, and any challenges you've overcome while working with others.
✨Exhibit a Positive Attitude
A 'can do' attitude is essential for this role. During the interview, convey your enthusiasm for the position and the company. Share instances where your proactive approach has led to positive outcomes, demonstrating your commitment to high standards.
