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- Tasks: Join our team as a Hire Controller, providing top-notch customer service and support.
- Company: Smiths Hire is the Northwest’s largest independent equipment hire company with 18 locations.
- Benefits: Enjoy a competitive salary, 25 days holiday, weekly pay, and free tool hire.
- Why this job: Be part of a vibrant team focused on customer satisfaction and personal growth.
- Qualifications: No prior industry knowledge needed; we provide full training to help you succeed.
- Other info: Work Monday to Friday with no weekend shifts and enjoy a supportive work environment.
The predicted salary is between 24500 - 33500 £ per year.
Smiths Hire are the Northwest’s Largest Independent Equipment Hire Company with 18 Hire It Centres located across the Region. We are currently in a period of expansion across the business and we now have a fantastic opportunity for a Hire Controller / Trade Counter Assistant in Burnley.
Smith’s Equipment Hire are looking for people who are energetic, enthusiastic and share our values in providing a fantastic customer experience – build relationships and form part of a great team atmosphere. This role involves working in a depot team to provide outstanding customer service. Dealing with customer enquiries over the phone and face to face in the depot, making sure our customers are the key to everything we do, and they receive the service they deserve.
Do not worry about industry knowledge, through our own bespoke training facility we offer full training on products and systems.
Working hours: Monday to Friday (No Saturdays)
Company Benefits:
- Salary: £29,500 per annum
- 25 Days plus statutory holidays (33 days in total)
- An extra 2 days holiday after 5 year’s service
- Weekly pay
- FREE tool hire for all employees – Excluding consumables and delivery
- Group Life Cover is provided at three times your annual salary
- Employee Referral Scheme
- Full uniform provided
- Discounted personal legal services
Apply Now! Please complete the form on the next page to apply for the position of Hire Controller / Trade Counter.
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Hire Controller / Trade Counter - Burnley employer: Smiths Equipment Hire Ltd
Contact Detail:
Smiths Equipment Hire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller / Trade Counter - Burnley
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Since the role focuses heavily on providing a fantastic customer experience, demonstrating your passion for helping others can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the equipment hire industry, even if you don't have prior experience. Understanding basic terminology and common customer queries can help you engage more effectively during interviews and showcase your willingness to learn.
✨Tip Number 3
Prepare to discuss how you work in a team environment. Since this role involves being part of a depot team, sharing examples of your teamwork skills and how you contribute to a positive atmosphere will resonate well with the hiring managers.
✨Tip Number 4
Be ready to ask insightful questions about the company culture and training opportunities. This shows that you're genuinely interested in the role and eager to grow within the company, which aligns with their values of development and teamwork.
We think you need these skills to ace Hire Controller / Trade Counter - Burnley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hire Controller / Trade Counter position. Tailor your application to highlight how your skills and experiences align with what Smiths Hire is looking for.
Highlight Customer Service Skills: Since this role focuses on providing outstanding customer service, make sure to emphasise any relevant experience you have in customer-facing roles. Use specific examples to demonstrate your ability to build relationships and create a positive atmosphere.
Show Enthusiasm: Smiths Hire values energetic and enthusiastic individuals. In your application, convey your passion for customer service and teamwork. A positive tone can make a significant difference in how your application is perceived.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for the role.
How to prepare for a job interview at Smiths Equipment Hire Ltd
✨Show Your Enthusiasm
Smiths Hire values energetic and enthusiastic individuals. Make sure to express your passion for customer service and teamwork during the interview. Share examples of how you've contributed to a positive team atmosphere in previous roles.
✨Prepare for Customer Scenarios
Since the role involves dealing with customer enquiries both over the phone and face-to-face, think about common customer service scenarios you might encounter. Prepare to discuss how you would handle various situations, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Research the Company
Familiarise yourself with Smiths Hire and their services. Understanding their values and the importance they place on customer experience will help you align your answers with what they are looking for. This shows that you are genuinely interested in the company and the role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or future opportunities within the company. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
