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- Tasks: Lead the team in delivering exceptional guest experiences at our buffet restaurant.
- Company: Join Butlin's, a fun-filled adventure destination with over 80 years of creating smiles.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and opportunities for growth.
- Why this job: Be part of a team that values fun, teamwork, and making guests happy every day.
- Qualifications: Experience in a fast-paced food environment and strong leadership skills are essential.
- Other info: Typical hours are 40 per week, with split shifts covering breakfast and dinner.
The predicted salary is between 24000 - 36000 £ per year.
The Shift Manager will be the main point of contact for the team during their working day in the Buffets restaurant department. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
You will support and coach the team to ensure they deliver a great experience and drive key targets such as add-on sales or promotions. This is an operational guest-facing role, and therefore all non-guest facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. Typical working hours cover 40 hours per week, 5 days over 7 split shifts. Breakfast shifts are 7.30am - 12pm, dinner shifts are 4pm - 8pm.
We are looking for an experienced leader from within a volume-led F&B environment who can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience. You should have previous experience in leading within a busy restaurant or food environment where a balance of speed and quality is important.
You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even during periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email.
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Buffet Restaurant Shift Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Buffet Restaurant Shift Manager
✨Tip Number 1
Familiarise yourself with the Butlin's brand and values. Understanding what makes Butlin's unique will help you align your approach to guest service and team management with their culture, which is crucial for a role like Shift Manager.
✨Tip Number 2
Highlight your experience in fast-paced food and beverage environments during any discussions or interviews. Be ready to share specific examples of how you've successfully led teams and managed high-pressure situations to ensure excellent guest experiences.
✨Tip Number 3
Prepare to discuss your coaching and training methods. Since the role involves supporting and developing your team, showcasing your ability to inspire and motivate others will set you apart from other candidates.
✨Tip Number 4
Demonstrate your adaptability by sharing instances where you've successfully managed multiple priorities or adapted to changing demands. This will show that you're capable of thriving in a dynamic environment, which is essential for a Shift Manager.
We think you need these skills to ace Buffet Restaurant Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry, particularly in leadership roles. Emphasise your ability to manage teams, deliver excellent guest experiences, and handle busy environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully led teams and improved guest satisfaction in previous positions.
Highlight Key Skills: In your application, focus on key skills such as team leadership, training and coaching, adaptability, and customer service excellence. Use bullet points to make these stand out and ensure they align with the job description.
Prepare for Questions: Anticipate questions related to your leadership style, how you handle high-pressure situations, and your approach to maintaining operational standards. Prepare examples from your past experiences to illustrate your answers.
How to prepare for a job interview at Butlin's
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led a team in a busy environment, focusing on your approach to motivating and engaging staff during peak times.
✨Emphasise Guest Experience
Since this role is guest-facing, highlight your commitment to providing excellent customer service. Discuss specific instances where you went above and beyond to ensure guests had a fantastic experience, and how you trained your team to do the same.
✨Prepare for Operational Scenarios
Expect questions about managing fluctuating guest demand and operational challenges. Think of scenarios you've faced in previous roles and how you effectively handled them while maintaining high standards and quality service.
✨Demonstrate Adaptability
The ability to adapt quickly to changing requirements is crucial. Share examples of how you've successfully managed multiple priorities and adjusted your plans on the fly to meet the needs of both guests and your team.
