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- Tasks: Lead a dynamic team, manage workflows, and ensure performance targets are met.
- Company: Join Premium Credit, a top provider of insurance premium finance in the UK and Ireland.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and private health cover.
- Why this job: Be part of a growing company that values your development and offers a supportive culture.
- Qualifications: Experience in collections and supervisory roles is essential; strong communication skills required.
- Other info: We embrace diversity and encourage applications from all backgrounds; part-time options available.
The predicted salary is between 38000 - 40000 £ per year.
You’ll be joining our Collections and Recoveries Team, leading and motivating a team of 7 direct reports. You’ll be responsible for ensuring that performance and quality targets are met, managing workflows and day to day priorities.
Competitive salary in the region of £38,000 to £40,000 plus bonus potential.
A workplace pension scheme.
Hybrid working, with collaborative days in our Leatherhead office.
25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata).
Private health and dental cover.
Support and investment in your personal development.
24/7 access to Employee Assistance Programme and Mental Health First Aiders.
This is an exciting time of growth for us, and we are hiring a Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
Reporting to the Collections and Recoveries Manager you will offer support and coaching to enable team members to perform to target within their roles, providing your expertise and offering direction. You will also:
- Be the point of escalation, supporting with complex cases and queries.
- Provide reports and feedback relating to team performance and the wider function.
- Manage the portfolio setting priorities within the workloads.
- Respond to partner and sales team queries.
- Carry out regular one to one’s, reviews and coaching, ensuring engagement and motivation from the team.
- Take ownership and be accountable for small projects.
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be successful as our Team Leader you will already have significant experience within collections as well as supervisory experience:
- You’ll be used to operating in a fast paced, high volume processing environment.
- Your communication skills will be advanced, demonstrating the ability to adapt to your audience.
- You have a high level of written communication skills – attention to detail is essential.
- You have proven analytical and problem-solving skills, with the ability to make decisions.
- It is ideal if you have experience within financial services or insurance environments.
We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply.
Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes.
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if this role appeals to you and you’re looking to join an industry-leading organisation, please apply.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.
Team Leader – Defaults Team employer: Premium Credit
Contact Detail:
Premium Credit Recruiting Team
recruitment@pcl.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader – Defaults Team
✨Tip Number 1
Familiarise yourself with the collections and recoveries sector. Understanding the nuances of this field will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Research Premium Credit's values and recent achievements. Being able to reference their Trustpilot rating or sustainability efforts during your discussions can set you apart as a well-informed candidate.
✨Tip Number 4
Prepare to discuss your analytical and problem-solving skills. Think of scenarios where you've had to make quick decisions and how those decisions positively impacted your team or organisation.
We think you need these skills to ace Team Leader – Defaults Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and supervisory roles. Use specific examples that demonstrate your ability to lead a team and meet performance targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your understanding of the fast-paced environment mentioned in the job description. Explain why you are passionate about the role and how you can contribute to the team's success.
Highlight Communication Skills: Since advanced communication skills are essential for this role, provide examples in your application that illustrate your ability to adapt your communication style to different audiences, especially in complex situations.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved issues or improved processes in previous roles. This will demonstrate your analytical skills and decision-making capabilities, which are crucial for the Team Leader position.
How to prepare for a job interview at Premium Credit
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and support strategies.
✨Understand the Company’s Values
Familiarise yourself with Premium Credit's mission and values. Be ready to discuss how your personal values align with theirs, especially regarding diversity, equality, and inclusion in the workplace.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and analytical skills. Think of specific situations where you had to make decisions under pressure, particularly in a collections or financial services context.
✨Highlight Your Communication Skills
Since advanced communication is key for this role, prepare to discuss how you've adapted your communication style to different audiences. Bring examples of written reports or feedback you've provided in previous roles.
