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For Companies At a Glance
- Tasks: Install and configure EPoS systems, train clients, and provide ongoing support.
- Company: Join TISSL, a leading tech company revolutionising POS solutions for the hospitality industry.
- Benefits: Enjoy hybrid working, 25 days leave, volunteering days, private medical cover, and wellness perks.
- Why this job: Be part of a dynamic team, work with top-tier clients, and enhance your tech skills.
- Qualifications: 12 months experience in software installations; knowledge of EPoS systems and basic networking required.
- Other info: Training provided; great opportunity for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Field Service Engineer looking for your next challenge? Do you have at least 12 months of experience in software installations? If so, this could be your next career step! At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we are looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.
What You'll Be Doing
- Install EPoS systems and associated software at client venues.
- Build and install customer-specific data onto the system.
- Train clients on using the software effectively.
- Ensure all systems are configured to meet client requirements before installation.
- Conduct system handovers and provide post-installation support.
- Maintain strong client relationships, offering expert guidance and troubleshooting.
- Work closely with internal teams to ensure smooth implementations.
What We're Looking For
- At least 12 months of experience in a similar role.
- Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
- Understanding of Cloud solutions.
- Strong PC and EPoS hardware knowledge.
- Excellent verbal and written communication skills.
- Software and hardware troubleshooting skills.
- Knowledge of Windows desktop & server environments.
- Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
- CompTIA A+ / N+ certification (or equivalent technical knowledge).
Why Join TISSL?
We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including:
- Hybrid working model with 25 days of annual leave + your birthday off
- Volunteering days to give back to the community
- Life Assurance & Group Income Protection for peace of mind
- Private medical cover with a cash plan for additional support
- Enhanced Company Pension contributions
- Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
- Enhanced maternity, paternity, and adoption pay
- Generous training budgets and reimbursement for professional memberships
Apply Now!
Implementation Engineer employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Familiarise yourself with EPoS systems and the specific software used by TISSL. Understanding their technology will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to software and hardware issues. Being able to discuss real-life scenarios where you've resolved technical problems can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of TISSL on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with client training and support. Highlighting your ability to build strong relationships and effectively communicate technical information will resonate well with the hiring team.
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with software installations and EPoS systems. Use specific examples from your previous roles that demonstrate your skills in troubleshooting and client training.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at TISSL and explain how your background aligns with their needs. Mention your understanding of Cloud solutions and any relevant certifications like CompTIA A+ or N+.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, consider including a brief example in your application that illustrates how you've effectively communicated technical information to clients or team members.
Highlight Client Relationship Management: Emphasise your ability to maintain strong client relationships. Provide examples of how you've offered expert guidance and support in past positions, which will resonate well with TISSL's focus on client satisfaction.
How to prepare for a job interview at ClearCourse
✨Showcase Your Technical Skills
Make sure to highlight your experience with EPoS systems and software installations. Be prepared to discuss specific projects you've worked on, including any challenges you faced and how you overcame them.
✨Demonstrate Communication Abilities
Since the role involves training clients and maintaining relationships, practice articulating complex technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Prepare for Troubleshooting Scenarios
Anticipate questions related to troubleshooting hardware and software issues. Think of examples from your past experiences where you successfully resolved problems, as this will demonstrate your problem-solving skills.
✨Understand the Company and Its Products
Research TISSL and its offerings in the hospitality industry. Familiarise yourself with their products and recent developments, as this knowledge will help you tailor your responses and show genuine interest in the company.
