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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch cyber security services 24/7.
- Company: Join Acora, a global leader in premium IT services with over 25 years of experience.
- Benefits: Enjoy a collaborative culture, professional development, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that values innovation and client satisfaction.
- Qualifications: Experience in cyber security leadership and relevant industry certifications required.
- Other info: Opportunity to work with cutting-edge technology in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
About Us
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally in the USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we now provide a wide range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organizations. In response to our customers’ evolving needs and the increasing threats faced, we have significantly strengthened our cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences.
Our Values
At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.
- Be the best you can be
- We do what we say
- Together we win
Description
The Cyber Operations Manager is responsible for the 24/7 delivery of high-quality cyber security services to our Managed Security Services clients. This role involves leading a team of cyber security analysts and consultants, overseeing all SOC functions, and ensuring effective incident response. The Cyber Operations Manager will drive continuous improvement in security operations, maintain strong client relationships, and provide expert guidance on technical security matters in collaboration with the Cyber Operations leadership team.
Key Responsibilities
- Manage and mentor a team of cyber security analysts and consultants, ensuring optimal performance and professional development.
- Oversee the 24/7 operations of the SOC, ensuring the quality, efficiency, and effectiveness of security monitoring, threat detection, and incident response.
- Develop, implement, and maintain security processes, procedures, and best practices to enhance cyber operations services.
- Establish and maintain strong relationships with clients, vendors, partners, and stakeholders, serving as a primary point of contact for security-related matters.
- Prepare and present comprehensive security reports, dashboards, and metrics to the Director of Cyber Operations and clients.
- Identify, investigate, and resolve security issues and incidents, ensuring timely and effective remediation.
- Foster a positive and collaborative work culture, promoting team growth and development.
- Manage and improve the effectiveness and efficiency of the SOC through process improvements and enhanced communication between support and business functions.
- Provide ongoing training for SOC personnel to ensure expertise in analysing and handling security events and incidents.
- Develop, maintain, and execute robust incident response plans, including playbooks and escalation procedures.
- Collaborate on the implementation and manage security automation and orchestration tools to streamline SOC operations.
- Conduct regular performance evaluations of SOC analysts and provide constructive feedback.
- Lead post-incident reviews to identify root causes and implement corrective actions.
- Act as a point of escalation for complex security incidents and provide expert guidance.
Key Skills
- Proven experience in cyber security, within a leadership or management role.
- Proven experience working in a Managed Security Services Provider (MSSP) environment.
- Extensive experience in incident response and security monitoring.
- Industry certifications such as CISSP, CISM, CISA, or equivalent.
- Experience managing, optimising, and providing assistance for information security events using SIEM and SOAR systems in enterprise environments.
- Experience with multiple security controls across various technology domains.
- Strong understanding of security frameworks and best practices (e.g., NIST, MITRE ATT&CK).
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
Cyber Operations Manager employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyber Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in cyber security. Being well-versed in current threats and solutions will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the cyber security industry, especially those who work in Managed Security Services Providers (MSSPs). Attend relevant conferences or webinars to make connections and gain insights that could give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlight specific examples of how you've improved processes or resolved complex security incidents to showcase your problem-solving skills.
✨Tip Number 4
Research Acora's values and mission thoroughly. Be ready to articulate how your personal values align with theirs and how you can contribute to their goal of delivering premium IT services while fostering a collaborative team culture.
We think you need these skills to ace Cyber Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cyber security, particularly in leadership roles. Emphasise your achievements in managing teams and improving security operations, as these are key aspects of the Cyber Operations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cyber security and how your values align with those of Acora. Mention specific experiences that demonstrate your ability to lead teams and manage security incidents effectively.
Highlight Relevant Certifications: Clearly list any industry certifications you hold, such as CISSP, CISM, or CISA. These qualifications are crucial for this role and should be prominently featured in both your CV and cover letter.
Showcase Communication Skills: Since excellent communication is vital for this role, provide examples in your application of how you've successfully communicated complex security issues to clients or stakeholders. This could be through reports, presentations, or direct interactions.
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Showcase Your Leadership Skills
As a Cyber Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Technical Expertise
Make sure to brush up on your knowledge of incident response, security monitoring, and relevant frameworks like NIST and MITRE ATT&CK. Be ready to answer technical questions and share your experiences with specific tools and systems.
✨Highlight Client Relationship Management
This role involves maintaining strong relationships with clients. Prepare to discuss how you've built and nurtured client relationships in previous roles, and be ready to share examples of how you've handled client concerns or escalations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in high-pressure situations. Think about past incidents you've managed and how you approached them, including the outcomes and lessons learned.
