Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor alerts and perform backup checks while providing top-notch customer support.
- Company: Join Syntax Integration, a leading Managed Services Provider in London serving finance and property sectors.
- Benefits: Enjoy remote work flexibility, a supportive team, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and excellent customer service.
- Qualifications: Proficiency in Microsoft Cloud solutions and IT Service Desk experience required.
- Other info: Full-time role with morning and evening shifts; perfect for tech-savvy problem solvers.
The predicted salary is between 36000 - 60000 £ per year.
Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and tickets during designated on-call shifts. Address urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer. Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops. Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. Ability to prioritise tasks and work under pressure to meet deadlines. High attention to detail, self-motivated, organised, and capable of multitasking.
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Cloud solutions and backup tools. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with us. Since this role involves a lot of customer interaction, showcasing your ability to communicate effectively and handle issues calmly will be crucial.
✨Tip Number 3
Prepare for potential technical questions related to ITIL Service Management and troubleshooting scenarios. Being able to articulate your problem-solving process can impress interviewers and show your depth of knowledge.
✨Tip Number 4
Network with current or former employees of Syntax Integration on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Remote Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your proficiency in Microsoft Cloud solutions, IT Service Desk experience, and any specific tools mentioned like Intune or Azure.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your customer service focus and problem-solving abilities, and explain how your background makes you a great fit for Syntax Integration.
Highlight Technical Skills: In your application, emphasise your technical skills such as Windows Server OS troubleshooting, backup and disaster recovery tools, and familiarity with Microsoft security tools. Use specific examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Syntax Integration Limited
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Microsoft Cloud solutions and any experience you have with tools like Intune and Datto RMM. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Customer Care
Since the role involves a lot of customer interaction, emphasise your excellent communication skills and your ability to handle calls and tickets efficiently. Share examples of how you've provided outstanding customer service in previous roles.
✨Understand ITIL Principles
Familiarise yourself with ITIL Service Management disciplines, as they are crucial for this position. Be ready to explain how you've applied these principles in your past experiences, particularly in incident and problem management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of specific instances where you had to prioritise tasks or manage urgent issues, and be ready to discuss your thought process and outcomes.
