Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance our global ecommerce strategy and customer experience.
- Company: Join a family-run brand known for creativity and innovation in fashion jewellery.
- Benefits: Enjoy 25 days holiday, generous discounts, and a flexible work environment.
- Why this job: Make a real impact on digital shopping while working in a friendly, inclusive culture.
- Qualifications: Experience in ecommerce and leadership, with strong skills in analytics and project management.
- Other info: Work from our stunning Banbury office three days a week, with remote options.
The predicted salary is between 43200 - 72000 £ per year.
As Head of Ecommerce, you will use strategic thinking, technical expertise, and strong leadership skills to develop, lead, and motivate a high-performance team encompassing Ecommerce Trade, Ecommerce Development, Website Operations, and Retail Customer Experience. Your goal will be to deliver an outstanding, personalized, customer-focused proposition and experience.
You will be pivotal in crafting and executing our global Ecommerce strategy, aligning seamlessly with our growth plans and strategic goals. You will spearhead initiatives to deliver personalized products, elevate on-site experiences, and cultivate a vibrant community of loyal customers, propelling our business to new heights.
If you are passionate about innovation, thrive on strategic thinking, and are eager to impact the digital shopping experience, we want to hear from you!
You will be based at our stunning Head Office in Banbury, Oxfordshire, three days per week (Tuesday-Thursday), with the flexibility to work from home for the remaining days, depending on business needs.
Key Responsibilities
- Collaborate with Directors and Senior Management to create and maintain the strategic roadmap for global ecommerce.
- Ensure ecommerce sales, targets, and KPIs are met or exceeded.
- Provide teams with tools and resources to meet targets across channels.
- Use data analytics to monitor metrics, identify trends, and improve performance.
- Deliver engaging interactions and exceptional user experiences aligned with brand values.
- Build user-friendly interfaces and robust systems for memorable customer experiences.
- Utilize analytics tools to track performance and prepare insights for leadership.
- Improve team performance through coaching, development, and training.
- Lead website development, integrations, and technology stack improvements.
- Manage external resources and projects, fostering strong relationships.
- Coordinate with departments on digital projects and overall online business synergy.
- Work with marketing teams to ensure brand consistency online.
- Contribute to product development and oversee website decisions.
- Track and analyze marketing campaigns.
- Manage third-party marketplaces like Amazon.
- Collaborate with sales and merchandising teams to maximize online sales and product relevance.
- Enhance customer experience across all touchpoints, increasing satisfaction and loyalty.
- Ensure compliance with payment standards, security, and data protection.
- Identify international growth opportunities, including localization and logistics.
- Stay updated on industry trends and technological advancements to maintain competitive edge.
- Oversee website security and respond to cyber threats.
Qualifications
- Extensive ecommerce, development, and design experience in consumer retail, preferably in fashion, jewelry, or accessories.
- Proven leadership in digital strategy and team management.
- Strong knowledge of ecommerce platforms, promotional tools, and analytics.
- Ability to build customer databases and leverage data for sales growth.
- Excellent stakeholder management and communication skills.
- Self-motivated, entrepreneurial, and accountable with a clear focus on ROI.
- Strong portfolio demonstrating project approach aligned with brand values.
- Ability to manage multiple projects under tight deadlines.
- Advanced skills in Magento, Netsuite, Google Analytics, DataStudio, Tag Manager, Content Square.
Benefits
- 25 days holiday, rising to 27 with service, plus bank holidays.
- Generous staff discount and benefits.
- Opportunities for impact, learning, and development.
- Innovative, friendly workplace culture.
About Us
Founded in 2008 by Katie and Geoff Loxton, we have grown from strength to strength, expanding internationally. We value diversity and inclusion, encouraging authentic self-expression within our team. We continually strive to be more inclusive, diverse, and equal, welcoming ideas from all team members.
Head of Ecommerce employer: Joma Jewellery & Katie Loxton
Contact Detail:
Joma Jewellery & Katie Loxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce, especially within the fashion and jewellery sectors. This knowledge will not only help you during interviews but also demonstrate your passion for the industry and your ability to stay ahead of the curve.
✨Tip Number 2
Network with professionals in the ecommerce field, particularly those who have experience in leadership roles. Engaging with them can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive ecommerce success in previous roles. Being able to articulate your experience with tools like Google Analytics and your approach to improving performance will set you apart.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've developed and motivated teams in the past. Highlighting your ability to foster collaboration and drive results will resonate well with the hiring team at Joma Jewellery & Katie Loxton.
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce, leadership, and digital strategy. Use specific examples that demonstrate your ability to meet targets and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and strategic thinking. Mention how your skills align with the company's goals and how you can contribute to enhancing customer experiences.
Showcase Your Technical Skills: Emphasise your proficiency in ecommerce platforms and analytics tools like Magento, Google Analytics, and DataStudio. Provide examples of how you've used these tools to drive sales growth or improve user experiences.
Highlight Leadership Experience: Detail your experience in leading teams and managing projects. Discuss how you've motivated teams to achieve high performance and how you’ve fostered collaboration across departments.
How to prepare for a job interview at Joma Jewellery & Katie Loxton
✨Showcase Your Strategic Thinking
As the Head of Ecommerce, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've developed and executed successful ecommerce strategies in the past, particularly in the fashion or retail sectors.
✨Highlight Leadership Experience
This role requires strong leadership skills. Be ready to discuss your experience in managing teams, coaching individuals, and fostering a high-performance culture. Share specific instances where your leadership made a significant impact.
✨Familiarise Yourself with Key Metrics
Understanding ecommerce KPIs is crucial. Brush up on metrics like conversion rates, customer acquisition costs, and average order value. Be prepared to discuss how you've used data analytics to drive performance improvements in previous roles.
✨Demonstrate Passion for Customer Experience
The role focuses heavily on enhancing customer experiences. Prepare to share your insights on creating engaging user experiences and how you've previously implemented changes that led to increased customer satisfaction and loyalty.
