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- Tasks: Engage with potential patients and convert inquiries into consultations through outbound calls.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with over 35 years of excellence.
- Benefits: Enjoy 29 days annual leave, free eye surgeries, and a modern working environment.
- Why this job: Be part of a supportive team dedicated to transforming lives and making a positive impact.
- Qualifications: Target-driven individuals with sales or high-contact customer service experience are encouraged to apply.
- Other info: Full training provided and clear progression routes for top performers.
The predicted salary is between 24000 - 42000 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity. The culture extends to our local communities through our range of charitable and environmental projects. We focus on doing what is right for our patients, colleagues, local communities, and our planet.
Role responsibilities:
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role involves converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Build trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation, and a hunger to succeed.
What’s in it for you?
- State-of-the-art, modern working environments
- 29 days annual leave (pro-rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
This is a fantastic opportunity to join an established organization where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Centre – Outbound Sales employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre – Outbound Sales
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding the specifics of laser eye surgery and lens replacement will help you engage with potential patients more effectively during calls.
✨Tip Number 2
Practice your communication skills by role-playing with a friend or family member. This will help you become more comfortable in delivering information clearly and persuasively, which is crucial for converting leads.
✨Tip Number 3
Set personal performance goals that align with the KPIs mentioned in the job description. This will not only motivate you but also demonstrate your target-focused mindset when you get the chance to discuss your approach during interviews.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Contact Centre – Outbound Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight your experience in outbound sales and customer service, showcasing how you can meet their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience. Focus on your achievements in previous roles, particularly those related to sales targets and customer interactions, to demonstrate your suitability for the position.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and your ability to build rapport with customers, as these are crucial for the position at Optical Express.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Optical Express
✨Understand the Company Culture
Before your interview, take some time to research Optical Express and their commitment to patient care and community involvement. Showing that you align with their values of care, trust, and integrity will impress the interviewers.
✨Demonstrate Your Sales Skills
Prepare examples from your past experiences where you've successfully converted leads or met sales targets. Be ready to discuss specific strategies you used to build rapport and trust with customers.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients, practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your persuasive communication style.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the role, team dynamics, and growth opportunities within Optical Express. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
