Ramp Operations Duty Manager / Chef de permanence - Exploitation - Aire de trafic

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The Ramp Operations Duty Manager is responsible for overseeing all contracted employees providing ramp services. The candidate is responsible for managing a safe, secure and customer focused operations for the station that will allow Air Canada to be Canada’s airline of choice and the best value leader for international and domestic air transportation markets.

The responsibilities of this position include ensuring complete, seamless and efficient customer service below the wing (BTW) at the airport during regular and irregular operations in line with company business goals, plans, and policies as well as in partnership with company suppliers, partners, and appropriate regulatory authorities.

Accountability (Responsibility): Operational, Administrative and Commercial responsibility including the following activities, keeping main Corporate Priority, "Safety first and last 100% at all times" in mind. On shift the leadership of the BTW operations of the respective station(s), if a situation arises that will compromise Safety, Security or OTP to step in to minimize disruption and resolve issue. Ensure the station(s) compliance with standards of IOSA, ISAGO, SMS and other applicable regulatory authorities. Support the Safety culture by promoting safety in all operations and by reporting and incidents/accidents promptly and efficiently using the corporate Safety Management System reports. Ensure that the safety, security and service standards of ground handling operations are observed, monitored and practiced consistently including the application of the Corporate Station Emergency Response plans, Environmental Plans, and any other regulatory compliance (IOSA, TC, SMS or other country requirements).

Monitor ongoing compliance of SOPs by ensuring Safety, Security and Service standards are observed, monitored, and practiced consistently by conducting on-going self-audits (i.e., SCIs, etc.). Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause and implementation of corrective measures to address them, as well as means to verify effectiveness. Identify areas of risks related to safety and security, root cause(s) identified, and mitigating actions implemented. Participating in Risk Assessments, as required. Responding to Audit Findings, as required.

Oversee and manage of Handling Agents at Airport concerning BTW activities daily such as Ramp Loading Team, Baggage Make Up Team, Cargo, Load Control, Commissary & Catering, Aircraft Cleaning, Fuel Services, Maintenance Services and Connections. Ensure a high quality and safe level of Customer Service especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.) adhering to Country Laws, Canadian Laws and internal policies and procedures. Assist in Coordinating Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. Monitor results (OTP, PAWOB, etc.) and implement corrective actions where required. Work closely with International Branch team to achieve goals and optimize results. Ensure regular communication with all handling agents to maintain high level of quality. Manage delivery of third-party contracts within the parameters of the negotiated service level agreements.

Qualifications: Bachelor’s degree in a relevant field with at least 2 years of experience in a managerial role and experience in the airline industry. Strong understanding of airport operations and passenger movements. Excellent verbal and written communication skills with the ability to converse with all levels of an organization as well as high-ranked external figures, with care and class. Able to respond, influence and proactively create mutually acceptable solutions, always with Air Canada best interests in mind. Strong commitment to teamwork & commitment to employee engagement. Excellent Interpersonal skills. Possess an energetic and tenacious attitude. Demonstrate passion for travel. Advance knowledge of Word, Excel. Advance knowledge of Departure Control System (DCS); knowledge of ALTEA system, an asset. Must have ability to work in the United Kingdom unrestricted.

Conditions of Employment: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements: Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.