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- Tasks: Support clients through phone, email, and live chat while managing internal communications.
- Company: Finsight Group Inc is a leading financial technology firm based in NYC with global offices.
- Benefits: Enjoy perks like a company laptop, healthcare contributions, and team outings.
- Why this job: Join a friendly team, learn about capital markets, and enhance your client service skills.
- Qualifications: 1-2 years in a client-facing role, strong tech skills, and excellent communication abilities required.
- Other info: Flexible shift options available; end-of-year discretionary bonus included.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Client Service Operations Analyst role at Finsight Group Inc (FINSIGHT). Click the "Apply" button above or follow this link to review and respond to our questionnaire: Link to the questionnaire.
ABOUT FINSIGHT
FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in London, Singapore, Kyiv, Hong Kong, Miami and Manila. We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.
ROLE OVERVIEW
We are expanding our presence in London and are eager to continue building a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales). Responsibilities will include:
- Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
- Facilitating communication among internal and external stakeholders
- Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
- Coordinating business conference calls and live web events
- Industry research, data entry and data verification
- Client onboarding and product training
- Application testing and quality assurance to identify and report any issues or bugs
- Preparing and maintaining operational procedures to facilitate service and support
- Soliciting and internally communicating client feedback
What you will learn / reinforce in this role:
- How to deliver exceptional service on a consistent basis, both internally across several business segments, and externally to clients within the global financial industry
- Strong time management practices
- Clear and concise written and verbal communication
- The ins-and-outs of running a software services company
- How to use the leading audio and video editing software (Audacity and Adobe Premiere)
- Basics of capital markets (i.e. “Wall Street”)
REQUIREMENTS
Hard Skills / Experience
- 1–2 years of experience in a client-facing or professional services role, preferably within the financial industry (required)
- Adept with computers and related technologies, including software applications, internal systems, and productivity suites (e.g., Microsoft Office and Google Workspace)
- Proficiency in locating, analyzing and verifying information using advanced online research techniques (i.e., knowing how to find things online beyond simply “Googling it”)
- Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs and delivering thoughtful, timely responses
Soft Skills / Experience
- Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions
- Attention to detail with strong project management skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality
- Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight
- Strong time management and execution skills: Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting
- Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally
- Positive attitude and coach-ability – Embraces feedback, is eager to learn, and approaches collaboration with an open mindset
- Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.
SHIFT AVAILABILITY
- Mon - Fri: 8am to 5pm
- Mon - Fri: 9am to 6pm
- Mon - Fri: 10am to 7pm
COMPENSATION
End of Year Discretionary Bonus
BENEFITS
- Company provided laptop
- Company contribution to private healthcare and dental insurance
- Pension contribution (as required by law, 5% employee, 3% company, 4% gross)
- Coffee / Tea
- Regular team & company outings
LOCATION
City of London
SENIORITY LEVEL
Entry level
EMPLOYMENT TYPE
Full-time
JOB FUNCTION
Customer Service
INDUSTRIES
Capital Markets and Financial Services
Client Service Operations Analyst employer: Finsight Group Inc (FINSIGHT)
Contact Detail:
Finsight Group Inc (FINSIGHT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Operations Analyst
✨Tip Number 1
Familiarise yourself with Finsight Group Inc and their services. Understanding their financial technology solutions and how they impact capital markets will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Practice scenarios where you might need to handle multiple client inquiries simultaneously while maintaining a calm and professional demeanour.
✨Tip Number 3
Get comfortable with audio and video editing software like Audacity and Adobe Premiere. Consider creating a short project to showcase your skills, as this could set you apart from other candidates.
✨Tip Number 4
Network with professionals in the financial services industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Finsight.
We think you need these skills to ace Client Service Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within the financial industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and problem-solving abilities. Mention specific examples of how you've exceeded client expectations in previous roles.
Showcase Technical Proficiency: If you have experience with audio and video editing software like Audacity and Adobe Premiere, be sure to mention it. Highlight any relevant technical skills that align with the job responsibilities.
Prepare for the Questionnaire: Finsight Group Inc has a questionnaire as part of their application process. Take time to thoughtfully answer each question, ensuring you reflect on your experiences and how they relate to the role.
How to prepare for a job interview at Finsight Group Inc (FINSIGHT)
✨Research Finsight Group Inc
Before your interview, take some time to learn about Finsight Group Inc and their role in the financial technology sector. Understanding their products and services will help you demonstrate your interest and show that you're a good fit for their team.
✨Prepare for Client Scenarios
As a Client Service Operations Analyst, you'll be dealing with various client inquiries. Prepare for potential scenarios by thinking through how you would handle different client situations, focusing on your problem-solving and communication skills.
✨Showcase Your Technical Skills
Since the role involves using software like Audacity and Adobe Premiere, be ready to discuss your experience with these tools. If you have examples of projects where you've used them, share those to highlight your technical proficiency.
✨Demonstrate Your Interpersonal Skills
Finsight values exceptional customer service and interpersonal skills. Be prepared to discuss how you've successfully managed client relationships in the past, showcasing your active listening and ability to exceed client expectations.
