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- Tasks: Join our Profit Protection team as a Loss Prevention Partner, investigating trends and ensuring shop safety.
- Company: Be part of the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours, a supportive environment, and comprehensive training.
- Why this job: Make a real impact on shop safety while developing valuable skills in a dynamic retail environment.
- Qualifications: Must be 18+, with strong communication skills and attention to detail; previous experience is a plus.
- Other info: Apply quickly as roles may close early due to high demand.
As a Loss Prevention Partner (LPP) in our Profit Protection team, you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers by patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
Due to its nature, you need to be 18 years or older to work in this role. You will work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Please note: The salary stated for this role will be pro-rated due to the required hours for this vacancy. The pay range stated only reflects the pay for full-time hours of 37.5 hours per week. This vacancy is being advertised as 20 hours per week.
This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year financial probity.
Key ResponsibilitiesAs a Loss Prevention Partner, your day will be varied but day-to-day responsibilities will include:
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Loss Prevention Partner – Part Time employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner – Part Time
✨Tip Number 1
Familiarise yourself with common loss prevention techniques and strategies. Understanding how to identify shrinkage trends and the methods used to combat theft will show your potential employer that you're proactive and knowledgeable about the role.
✨Tip Number 2
Practice your conflict resolution skills. As a Loss Prevention Partner, you'll need to handle difficult situations calmly and professionally. Consider role-playing scenarios with friends or family to build your confidence in de-escalating conflicts.
✨Tip Number 3
Network with current or former employees in loss prevention roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Be prepared to discuss your attention to detail. Think of examples from your past experiences where you've successfully identified issues or trends, as this will demonstrate your capability to manage shrinkage effectively.
We think you need these skills to ace Loss Prevention Partner – Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Loss Prevention Partner role. Emphasise your communication skills, attention to detail, and any previous experience in customer service or loss prevention.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you can contribute to reducing shrinkage and enhancing safety for both customers and staff.
Highlight Relevant Skills: In your application, focus on essential skills such as conflict resolution, trend analysis, and teamwork. Provide examples of situations where you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at John Lewis & Partners
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Loss Prevention Partner. Be prepared to discuss how your skills align with their needs, especially in areas like conflict resolution and attention to detail.
✨Showcase Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle specific situations, so think of examples that demonstrate your ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss past experiences where you've successfully resolved conflicts or identified trends that led to improved outcomes. This will show your potential employer that you can think critically and act decisively in challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
