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- Tasks: Join us as a Customer Assistant, delivering top-notch service in our vibrant café.
- Company: One YMCA is dedicated to making a positive impact in the community through various services.
- Benefits: Enjoy flexible hours, health plans, discounts, and extra leave for birthdays and wellbeing.
- Why this job: Be part of a supportive team that values growth, sustainability, and community engagement.
- Qualifications: Experience as a Barista or Café Assistant is preferred; enthusiasm and a customer-first attitude are essential.
- Other info: This role offers opportunities for personal development and involvement in community projects.
The predicted salary is between 24000 - 36000 ÂŁ per year.
This is a Permanent, Full Time vacancy that will close in 21 days at 23:59 BST.
One YMCA runs a sector leading and welcoming café in Leavesden Country Park. Your role will be to support the Cafe Management in delivering a robust and professional experience for the Woodlands customers, enhancing all activities in the park. We are looking for an experienced Barista/Café Assistant who goes the extra mile to deliver excellent customer service at all times, influence sales across beverages and food, always putting the customer at the heart of everything they do.
This is a multi-skilled position with varied tasks throughout the day including tilling, standards, cooking, and clean-as-you-go. This will require a combination of skill, knowledge, and enthusiasm to deliver maximum community benefits whilst ensuring sustainability is maintained and support the growth plan with a flexible approach to achieve and exceed the financial and operational targets.
Main Duties – What needs to be done?
- Make a contribution to providing an excellent service to our customers, with a passionate and enthusiastic approach.
- Day to Day cleaning, making coffee, some food prep duties, clearing tables, computerised tilling system.
- Have an inclusive approach to supporting the Manager to create an ethos where cross department projects are welcomed. Supporting life skills training within the organisation.
- Have a flexible approach to tasks (all colleagues will complete all tasks).
- Focus energy on continuous improvements, understanding the unique position the Cafe is in within Woodlands Park and respecting all stakeholders.
- To ensure One YMCA’s approach to H&S is in place to capture, monitor and mitigate against risk.
- Uphold the Food Safety Policy and support fellow colleagues to follow the food handler’s guidelines and complete all documentation.
- Be a role model in all aspects of service, standards and approach to tasks.
- Ensure the cleaning schedules are completed to the highest standards.
- Show integrity for security and maintenance of the café including the outside areas reporting any findings to the manager.
- Understand the Café priorities and contribute daily.
- Support the Manager to deliver community functions; flexibility within contracted hours will be required on occasion.
- To ensure all payments are completed within One YMCA’s financial regulations.
- Seeking opportunities for contributing to sustainable development of the commitment to making One YMCA a cleaner, greener organisation.
About Us
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
Our community-based colleagues work tirelessly to deliver high-quality services to local people in Futures Café (based in Leavesden Country Park), Woodlands Community HUB, Orbital Community HUB, and Highfield Gym. Futures café is a centre point for the local community, providing amazing coffee, a wide selection of lunch choices and delicious cakes, with our baristas ensuring these are delivered with exceptional customer service.
Our Community HUBs provide a positive experience for community-based projects such as Irish Dancing, football clubs, study groups, and NHS events. The HUB team creates an environment which is welcoming for all!
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include:
- Provision of over 700 units of accommodation for homeless people.
- Move on accommodation for individuals moving onto independent living.
- Housing and practical/emotional support for young asylum seekers.
- Family support through a network of children’s and family centres covering Hertfordshire and Bedford.
- Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children.
- Independent sexual violence services across Bedfordshire, Luton and Hertfordshire.
- Domestic abuse perpetrator reform programmes across Bedfordshire.
- Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund.
Our Values
- We champion RESPECT so everyone can belong.
- We show COMPASSION so everyone can contribute.
- We inspire GROWTH so everyone can thrive.
Benefits
- Health Cash Plan covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
- EAP & Doctorline: Confidential help and advice line (24 hours) on medical, legal, and domestic issues.
- Rewards & Discounts: Special offers from hundreds of leading online and high street retailers & discounts on gym memberships.
- Birthday and Wellbeing day off: One additional leave day for every year of service up to 5 days.
- Leave & Support: Support for your child, IVF treatment, and through challenging times.
- Training & Development with a clear pathway for you to grow.
Customer Assistant employer: YMCA England & Wales
Contact Detail:
YMCA England & Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the café's menu and offerings. Knowing the products inside out will not only help you during the interview but also demonstrate your genuine interest in the role and the café's mission.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for customers in previous roles. This will highlight your commitment to delivering excellent service, which is crucial for this position.
✨Tip Number 3
Research One YMCA and its community initiatives. Understanding their values and goals will allow you to align your answers during discussions, showing that you're not just looking for a job, but are genuinely interested in contributing to their mission.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to take on various tasks. This role requires a multi-skilled approach, so demonstrating your adaptability will make you a strong candidate.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Barista or Café Assistant. Emphasise your customer service skills and any previous roles where you contributed to a positive customer experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a café environment. Mention specific examples of how you've gone the extra mile for customers in the past.
Highlight Relevant Skills: In your application, focus on skills that are particularly relevant to the role, such as food safety knowledge, till operation experience, and your ability to work flexibly across various tasks.
Showcase Your Community Spirit: Since One YMCA values community involvement, include any experiences where you've contributed to community projects or initiatives. This will demonstrate your alignment with their mission and values.
How to prepare for a job interview at YMCA England & Wales
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went the extra mile for a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to adapt to various tasks and work collaboratively with colleagues. Discuss any experiences where you supported team projects or took on different roles to ensure smooth operations.
✨Understand Food Safety and Hygiene Standards
Familiarise yourself with food safety policies and hygiene practices. Be prepared to discuss how you have adhered to these standards in previous roles, as this is crucial for maintaining the café's reputation.
✨Emphasise Community Engagement
Since the café plays a vital role in the local community, share your thoughts on community involvement. Talk about any initiatives you've participated in that contributed to community development or support.
