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For Companies At a Glance
- Tasks: Lead engaging training sessions for enterprise customers, both in-person and online.
- Company: Join Postman, the leading API platform trusted by millions of developers worldwide.
- Benefits: Enjoy flexible work hours, full medical coverage, wellness perks, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and shaping the future of API development.
- Qualifications: 6+ years in enterprise training, extensive Postman experience, and bilingual in French and English.
- Other info: Hybrid work model with 3 days in-office for collaboration and connection.
The predicted salary is between 36000 - 60000 £ per year.
Who Are We?
Postman is the world's leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster.
The Opportunity
At Postman, we aim to put the customer at the center of everything we do. With over 17 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers' journey.
Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.
What You'll Do
- Design and deliver trainings that help customers understand how to use Postman effectively.
- Develop training materials, such as presentation slides and in-product exercises that help customers and internal teams understand how to use Postman at all levels.
- Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs.
- Track and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.
- Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.
About You
- 6 years minimum experience in enterprise training.
- Ability to facilitate a resolution to complex technical issues.
- Extensive experience using Postman.
- Ability to travel up to 50% of the time.
- Passion for operationalizing, reporting on, and continuously improving customer experiences at scale.
- Consistent track record of successfully handling stakeholder relationships.
- Highly organized, with proven ability to work autonomously and run multiple projects at one time.
- French and English are required (other languages are a plus).
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman, we embrace a hybrid work model.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Technical Trainer - EMEA employer: MyJobHelper
Contact Detail:
MyJobHelper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Trainer - EMEA
✨Tip Number 1
Familiarise yourself with Postman's API platform and its features. Since the role requires extensive experience using Postman, being able to demonstrate your knowledge during interviews will set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Postman on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Technical Trainer role.
✨Tip Number 3
Prepare to discuss your previous training experiences in detail. Highlight specific examples where you successfully led workshops or training sessions, especially in enterprise settings, as this aligns closely with what Postman is looking for.
✨Tip Number 4
Stay updated on the latest trends in API development and customer education. Being knowledgeable about industry standards and innovations will not only help you in interviews but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Technical Trainer - EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Trainer at Postman. Familiarise yourself with their products and the specific skills required for the role.
Tailor Your CV: Highlight your relevant experience in enterprise training and your proficiency with Postman. Use specific examples that demonstrate your ability to lead workshops and manage training programmes effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer education and your understanding of Postman's mission. Mention how your background aligns with their values and how you can contribute to their team.
Showcase Your Communication Skills: Since the role involves training and facilitating workshops, ensure your application reflects your strong communication skills. Use clear and concise language, and consider including examples of past training experiences.
How to prepare for a job interview at MyJobHelper
✨Know Your Postman Inside Out
As a Technical Trainer, you'll need to demonstrate extensive knowledge of Postman. Familiarise yourself with its features and functionalities, and be prepared to discuss how you've used it in past training sessions.
✨Showcase Your Training Experience
Highlight your previous experience in enterprise training during the interview. Be ready to share specific examples of how you've successfully trained large organisations and the impact it had on their teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex technical issues. Prepare scenarios where you facilitated resolutions and improved customer experiences.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, be sure to discuss your experience in collaborating with product, customer success, and sales teams. Share examples of how this collaboration led to successful training outcomes.
