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- Tasks: Lead a global team to manage credit and collections across EMEA and APAC.
- Company: Join Radisson Hotel Group, a people-first organisation focused on innovation and excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and impactful projects.
- Why this job: Make bold decisions and drive financial performance in a truly international setting.
- Qualifications: Proven leadership in credit control, strong analytical skills, and global market experience required.
- Other info: Based in Manchester, this role offers a chance to influence key financial strategies.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an outstanding Head of Credit and Collections – EMEA & APAC to lead our global Accounts Receivable (AR) Hub, overseeing an annual live ledger of over €250 million per month and driving a targeted plan to reduce bad debt across global operations. Based within the Area Support Office within Radisson Blu Manchester Airport, a core priority for this role is to lead and execute a comprehensive bad debt reduction strategy across all regions. This includes identifying root causes, optimizing risk controls and working cross-functionally with Operations, Business Development, Finance, Legal and Compliance, and General Managers to remediate critical situations, improve credit practices and reduce exposure.
The successful candidate will bring a data-driven mindset, strong commercial awareness and the ability to translate insights into proactive, scalable solutions that protect cash flow and enhance financial performance.
Your Key Responsibilities
- Leadership & Strategic Oversight: Lead and inspire a high-performing international team of 14 FTEs across multiple regions. Collaborate across all regions including NOWE, CESEE, MEA, SEAP, CN, and SAS. Set and deliver KPIs aligned with RHG’s commercial and financial goals. Ensure consistent application of credit control policies across all hotels and partners.
- Credit & Collections Operations: Oversee AR functions for leased, managed, and franchised hotels as well as key third-party partnerships. Manage global collection strategies, including e-commerce fees and agency commissions. Own and drive the global credit policy, enforce credit limits, and ensure effective cash application.
- Process Innovation & Risk Management: Design and lead scalable, automated AR processes with a continuous improvement mindset. Serve as a core member of the Global Risk Management Committee. Implement internal audit actions and align with compliance, governance, and finance excellence standards.
- Business Partnering & Financial Reporting: Provide expert guidance to stakeholders including Sales, Area Finance, and Business Development. Deliver key insights to CFOs, COOs, and senior leadership through robust monthly reporting. Prepare credit waivers, payment plans, and ensure financial accuracy in line with Delegation of Authority (DOA).
- Tools & Technology: Enhance BI dashboards and reporting tools to support data-led decision-making. Identify automation opportunities to improve team efficiency and AR accuracy. Collaborate with BPO and internal tech teams on Order-to-Cash (OTC) process improvements.
What We’re Looking For
- Proven leader with global experience in credit control and collections.
- Strong analytical thinker with deep financial acumen and operational rigour.
- Passionate about process optimisation, standardisation, and automation.
- Demonstrated ability to manage risk, drive compliance, and influence across senior stakeholders.
- Experience working across EMEA and APAC markets with an understanding of multi-currency and regulatory environments.
- A proactive and collaborative approach to leadership; developing people, solving challenges, and delivering results.
What Success Looks Like
- Improved cash collection and reduced Days Sales Outstanding (DSO).
- Standardised and automated AR processes globally.
- High team engagement and development.
- Strong audit compliance and reduced bad debt.
- Trusted business partner to finance and commercial leaders.
Why Radisson Hotel Group?
At RHG, we’re more than a global hotel brand – we’re a people-first organisation that values innovation, accountability, and excellence. You’ll be empowered to make bold decisions, lead transformative projects, and grow your career in a truly international environment.
Head of Credit and Collections – EMEA & APAC employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Credit and Collections – EMEA & APAC
✨Tip Number 1
Familiarise yourself with the specific credit control and collections practices in the EMEA and APAC regions. Understanding the nuances of these markets will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in credit management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with data-driven decision-making and process optimisation. Be ready to share examples of how you've successfully implemented strategies that improved cash flow and reduced bad debt.
✨Tip Number 4
Showcase your leadership skills by highlighting any previous experience managing diverse teams across different regions. Emphasising your ability to inspire and develop talent will resonate well with the hiring team.
We think you need these skills to ace Head of Credit and Collections – EMEA & APAC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and collections, especially in EMEA and APAC markets. Use specific examples that demonstrate your leadership skills and ability to manage risk.
Craft a Compelling Cover Letter: In your cover letter, express your passion for process optimisation and automation. Mention how your analytical thinking has led to successful outcomes in previous roles, and align your goals with those of Radisson Hotel Group.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that relate to cash collection improvements and reduced Days Sales Outstanding (DSO). Quantify your successes where possible to make a stronger impact.
Showcase Leadership Experience: Emphasise your experience in leading teams, particularly in an international context. Discuss how you have inspired high performance and collaborated across different regions to achieve business objectives.
How to prepare for a job interview at Radisson Hotel Group
✨Showcase Your Leadership Skills
As a Head of Credit and Collections, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and developed teams in the past.
✨Demonstrate Financial Acumen
This role requires a strong understanding of financial principles. Brush up on key metrics like Days Sales Outstanding (DSO) and be ready to discuss how you've improved cash collection in previous roles.
✨Prepare for Cross-Functional Collaboration
You'll need to work with various departments such as Operations and Finance. Think of examples where you've successfully collaborated across functions to achieve common goals and be ready to share these stories.
✨Emphasise Process Optimisation Experience
The job involves designing scalable AR processes. Be ready to talk about any experience you have with process improvement, automation, or risk management, and how these initiatives benefited your previous employers.
