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For Companies At a Glance
- Tasks: Manage key accounts, ensuring exceptional customer service and accurate logistics operations.
- Company: Join a growing UK-based freight forwarding company with multiple sites across the country.
- Benefits: Enjoy a salary up to £35,000, hybrid working, and a company pension scheme.
- Why this job: Be part of a dynamic team, develop your skills, and make an impact in logistics.
- Qualifications: Experience in freight forwarding or shipping is preferred; training provided for the right candidate.
- Other info: Opportunity for career development and training in a supportive environment.
The predicted salary is between 28000 - 35000 £ per year.
A Key Account Operator is required for a freight forwarding company based in Liverpool, due to growth. This UK-based client has multiple sites across the UK.
Key Account Operator - The Rewards
- Salary up to £35,000
- Hybrid working: 1 day from home
- Company pension scheme
- Training and career development
Key Account Operator - Requirements
- Previous experience working for either a freight forwarder or a shipping line
- Knowledge of Cargowise is an advantage, but full training will be given
- Knowledge of UK Port Systems (CNS & Destin8)
- Knowledge of import and export processes and CHIEF/CDS
Key Account Operator - Responsibilities
- Act as a key contact operationally for UK Key Account customers managed by the Key Account Team, building relationships based on exceptional customer service standards.
- The role is predominantly sea imports and exports, deep sea and short sea, with options for road and other modes when required.
- Place and manage both import and export bookings with suppliers (Ocean Carriers, Hauliers, Rail Operators etc.) as requested by the commercial account manager, creating related jobs in our system (Cargowise) and maintaining accurate records.
- Ensure all processes are completed within the customers' agreed KPIs, including:
- On Time Booking Confirmation
- On Time VGM and Customs Submission (in-house customs team utilised)
- On Time Documentation
- Accurate and On Time Invoicing
- Manage container loadings, communicate late runners, and proactively resolve issues.
- Complete VGM upon loading and submit UCRs to the carrier.
- Prepare and issue B/Ls and invoices within time guidelines.
- Manage overseas agents in relation to carrier nomination and bookings.
- Handle imports customs clearances.
- Manage UK door deliveries, communicate late runners, and proactively resolve issues.
Key Account Operator employer: Detail 2 Recruitment Limited
Contact Detail:
Detail 2 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Operator
✨Tip Number 1
Familiarise yourself with Cargowise and UK Port Systems like CNS and Destin8. Even if you haven't used them before, showing a willingness to learn and mentioning any relevant experience can set you apart.
✨Tip Number 2
Highlight your customer service skills during any conversations or interviews. As a Key Account Operator, building strong relationships with clients is crucial, so be ready to share examples of how you've excelled in this area.
✨Tip Number 3
Research the company’s operations and their approach to freight forwarding. Understanding their specific processes and challenges will help you demonstrate your interest and how you can contribute to their success.
✨Tip Number 4
Network with professionals in the freight forwarding industry. Attend relevant events or join online forums to connect with others who might provide insights or even refer you to opportunities within the company.
We think you need these skills to ace Key Account Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding or shipping lines. Emphasise any knowledge of Cargowise, UK Port Systems, and the import/export process to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and ability to build relationships. Mention specific examples from your previous roles that demonstrate your operational capabilities and problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your understanding of key responsibilities such as managing bookings, ensuring on-time documentation, and maintaining accurate records. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Key Account Operator role.
How to prepare for a job interview at Detail 2 Recruitment Limited
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding, especially the import and export processes. Familiarise yourself with terms like VGM, B/L, and customs clearances, as these will likely come up during the interview.
✨Demonstrate Customer Service Skills
Since the role involves building relationships with key account customers, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've gone above and beyond to meet client needs.
✨Familiarity with Cargowise
While full training will be provided, having a basic understanding of Cargowise can set you apart from other candidates. If you have experience with similar systems, mention that too!
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle specific situations, such as managing late deliveries or resolving issues with bookings. Think through potential challenges and how you would address them.
