Recreation Administration Officer

The Recreation Administrative Officer will deliver a range of administrative support to Forestry England’s South District Recreation team, with a focus being on Volunteer Administrative support. This comprises working as part of a team providing organisational support, signposting and undertaking a range of administrative tasks including use of a Customer Relationship Management programme to help volunteering programmes run smoothly.

Provide day-to-day administrative support on tasks such as checking and maintaining accurate records of events, data and training. Champion Forestry England’s change project of integrating a new Customer Relation Management system into business wide work streams, including volunteer management. Work with the National team to ensure interim processes are maintained and future changes embraced. Enter data into relevant systems and ensure data quality to include extensive use of internal Volunteer Management software. Give support and guidance to colleagues on Forestry England systems, software, policies and processes with particular focus on Volunteer management and the Customer Relation Management system where applicable to volunteering. Monitor and manage emails and phone calls from internal and external stakeholders, handling inquiries and requests promptly and professionally. Liaise and meet with volunteers face to face at occasional meetings when relevant to maintaining administrative records e.g. training, recruitment, induction documentation and support. Communicate and work closely with District Recreation and National Volunteer colleagues (especially the South District Volunteer Coordinator) delivering work to a high standard, accurately and timely. Provide accurate and timely communication with the Recreation/Volunteer team, responding to queries and requests as appropriate including organising of occasional events, meetings and other activities. Support in preparing and distributing project documents and reports for Recreation team. Occasional travel within the District as required.

Person specification

• Relevant experience working in an administrative role.
• Proven ability to work with high accuracy and attention to detail.
• Excellent communication skills, written and spoken.
• Competent IT user with experience in MS Office suite of applications.
• Experience in supporting colleagues in a team environment.
• Experienced in using databases, inputting, and updating records.
• Uses standard procedures and common sense to solve problems.

Desirable professional and technical experience

• Ability to analyse data.
• Experience of using Customer Relationship Management software.
• Experience supporting creating reports and presentations.
• Experience of administrative management of volunteers.

Qualifications

• A GCSE in Maths and English or functional skills equivalent.

Behaviours

• Managing a Quality Service
• Delivering at Pace
• Working Together
• Communicating and Influencing

Alongside your salary of £26,123, Forestry Commission contributes £7,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. A Civil Service pension with an employer contribution of 28.97%.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours. You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. You will be assessed on your experience, behaviours and strength based questions during your interview. The Behaviours being assessed at interview are – Managing a Quality Service, Delivering at Pace, Working Together, Communicating and influencing. Successful candidates will undergo a criminal record check and the government baseline personnel security standard check. If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk. Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This Job Is Broadly Open To The Following Groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS), individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Contact point for applicants: Job Contact Name: Forestry England Recruitment Team Email: fcrecruitmentteam@forestryengland.uk