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- Tasks: Help customers with healthcare advice and product choices in a modern store environment.
- Company: Join Boots, a leading health and beauty retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible working options, employee discounts, and access to 24/7 counselling support.
- Why this job: Be part of a team that transforms healthcare experiences and builds community relationships.
- Qualifications: No experience needed; just bring your passion for health and a willingness to learn.
- Other info: Full training provided, with opportunities for part-time or job share roles.
The salary for this role is £12.36 and up to £13.53 across selected locations within London. No previous experience required & full training will be provided.
Healthcare at Boots is changing! We are re-imagining the healthcare to make it more accessible and exciting in stores and online. Customers will experience healthcare in a re-inspired, modern environment where they can be offered personalised and expert advice. This is where the Boots Healthcare Sales Assistants come in with their in-depth knowledge across health and wellness to enhance every customer and patient’s experience.
About the role:
- As a Healthcare Sales Assistant, your role will be to deliver complete care by giving advice on healthcare products and services.
- Provide holistic healthcare advice, helping our customers and patients to make appropriate choices about health and wellness products and services.
- Talk with and approach customers using The Boots Healthcare Way to ensure they have a choice of solutions and the right advice to meet their needs.
- Be the store’s health and wellbeing ambassador, keeping up to date with the latest products and topics in the health and wellness world.
- Embrace and promote the Boots omnichannel offering and signpost customers and patients to further solutions (e.g. Pharmacy Services, Online Doctor, Boots.com).
- Build strong relationships with customers and the local community.
- Refer patients to an appropriate healthcare professional as necessary (e.g. Pharmacist).
What you’ll need to have:
- Energy and passion for finding the best solutions for your customers.
- Curious about patients, customers and their holistic health and wellbeing.
- Empathetic and able to interact sensitively.
- A team player that loves to contribute to the team and store’s success.
- Digitally savvy and comfortable embracing technology and the omnichannel offering.
- Sales-driven and focused on delivering a great customer experience.
- You will be an ambassador for the Boots brand, with a desire to learn about everything health.
- You will be prepared to complete a Healthcare training Programme at NVQ2 or equivalent.
It would be great if you also have:
- Experience in a healthcare setting.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What’s next:
If your application is successful, you’ll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Healthcare Specialist employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Specialist
✨Tip Number 1
Familiarise yourself with Boots' healthcare products and services. Understanding the range of offerings will not only help you in conversations with customers but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Showcase your passion for health and wellness by engaging with relevant online communities or forums. This will help you stay updated on trends and topics, which can be beneficial when discussing holistic healthcare solutions with customers.
✨Tip Number 3
Practice your customer interaction skills. Role-playing scenarios with friends or family can help you become more comfortable approaching customers and providing advice, which is crucial for this position.
✨Tip Number 4
Research the Boots brand values and their approach to customer service. Being able to articulate how you align with their mission during your interview will set you apart as a candidate who truly understands the company culture.
We think you need these skills to ace Healthcare Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Healthcare Specialist role. Emphasise your passion for health and wellness, customer service experience, and any teamwork skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention how you can contribute to Boots' mission of providing personalised healthcare advice and your eagerness to learn through their training programme.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, curiosity about health, and your ability to interact sensitively with customers. These are essential for the role and will set you apart from other candidates.
Prepare for the Interview: If selected for an interview, be ready to discuss how you would approach customer interactions and provide holistic healthcare advice. Familiarise yourself with Boots' omnichannel offerings and think of examples where you've successfully worked in a team.
How to prepare for a job interview at Boots Opticians
✨Show Your Passion for Healthcare
Make sure to express your enthusiasm for healthcare and wellness during the interview. Talk about why you are interested in helping customers make informed choices about their health and how you can contribute to creating a positive experience for them.
✨Demonstrate Empathy and Communication Skills
As a Healthcare Sales Assistant, you'll need to interact sensitively with customers. Prepare examples of how you've successfully communicated with others in the past, showcasing your ability to listen and respond to their needs.
✨Familiarise Yourself with Boots' Omnichannel Offering
Research Boots' services, including their online offerings and pharmacy services. Being knowledgeable about these will help you discuss how you can guide customers to the right solutions and enhance their overall experience.
✨Prepare for Teamwork Questions
Since being a team player is essential for this role, think of examples where you've worked effectively in a team. Be ready to discuss how you can contribute to the success of the store and support your colleagues.
