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For Companies At a Glance
- Tasks: Support and manage Azure environments for enterprise-level customers while ensuring smooth operations.
- Company: Join ANS Group, a leading IT services provider focused on cloud solutions.
- Benefits: Enjoy a full-time role with opportunities to work with cutting-edge DevOps tools and grow your skills.
- Why this job: Be part of a dynamic team, enhance your technical knowledge, and contribute to service improvement.
- Qualifications: Service Desk experience at 2nd or 3rd line level; interest in cloud-native design and DevOps tools.
- Other info: Entry-level position with potential for career growth in a supportive environment.
The predicted salary is between 44000 - 84000 £ per year.
In this role, you'll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You'll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you'll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting.
What You'll Be Doing...
- Ensure all tickets are managed within service level agreements and KPI’s.
- Ensure clear ticket updates.
- Work within ITIL framework service delivery procedures.
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
- Manage own ticket queue and assist other team members where appropriate.
- Assessment and ownership of changes to customer environments.
- Designing changes for service improvement.
- Configuring Azure Cloud Infrastructure.
- Raise awareness of issues to Problem Manager and assisting with resolutions.
- Contribute towards continuous service improvement alongside service managers.
What will I bring to the role?
- Service Desk/Support experience at 2nd or 3rd line level.
- A thirst for continuously improving technical knowledge.
- Effective troubleshooting methodology.
- Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services.
- Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS.
Cloud Engineer employer: ANS Group
Contact Detail:
ANS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Engineer
✨Tip Number 1
Familiarise yourself with Azure services and tools like Terraform, Azure DevOps, and AKS. Having hands-on experience or even personal projects showcasing your skills with these technologies can set you apart from other candidates.
✨Tip Number 2
Understand the ITIL framework and how it applies to service delivery. Being able to discuss how you've managed tickets and ensured SLAs in previous roles will demonstrate your readiness for this position.
✨Tip Number 3
Showcase your troubleshooting skills by preparing examples of past challenges you've faced in cloud environments. Be ready to explain your methodology and how you resolved issues effectively.
✨Tip Number 4
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Cloud Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Cloud Engineer position. Familiarise yourself with Azure services, DevOps tools like Terraform and Azure DevOps, and the ITIL framework.
Tailor Your CV: Customise your CV to highlight relevant experience in service desk/support roles, particularly at 2nd or 3rd line level. Emphasise your technical understanding of cloud-native design and any experience with PaaS and IaaS services.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific skills and experiences that align with the job description, such as troubleshooting methodologies and your interest in continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at ANS Group
✨Show Your Azure Expertise
Make sure to highlight your experience with Microsoft Azure during the interview. Be prepared to discuss specific projects where you've configured or maintained cloud environments, and how you ensured they met SLAs and KPIs.
✨Demonstrate DevOps Knowledge
Since the role involves working with DevOps tools like Terraform and Azure DevOps, be ready to talk about your familiarity with these technologies. Share examples of how you've used them in past roles or projects to improve service delivery.
✨Emphasise Problem-Solving Skills
The ability to troubleshoot effectively is crucial for this position. Prepare to discuss your troubleshooting methodology and provide examples of complex issues you've resolved in a support environment.
✨Understand ITIL Framework
Familiarity with the ITIL framework is important for managing service delivery. Brush up on ITIL principles and be ready to explain how you've applied them in previous roles, especially in relation to ticket management and service improvement.
