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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join NEOM Wellbeing, an award-winning B Corp certified brand focused on health and wellbeing.
- Benefits: Enjoy 25 days holiday, birthday time off, monthly product allowance, and 60% staff discount.
- Why this job: Be part of a movement that prioritises community wellbeing and personal growth.
- Qualifications: Minimum 1 year retail supervisory experience, passion for health & beauty, and strong customer service skills.
- Other info: Opportunity to volunteer and support personal fundraising efforts.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a full-time Supervisor who has a passion and flair for customer service to join our store in Guildford on 37.5 hours per week! To offer an exceptional customer experience that is welcoming, genuine and in line with our brand values. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights may be required. Ideally you will have a passion for retail and experience of managing a team. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.
At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further. We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Have co-responsibility for the day to day running of a standalone store
- Drive forward sales and company objectives
- Assist the Store Manager with payroll, rotas, stocktakes, and reports
- Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
- Take full ownership of store and team in Store Managers absence
- Lead by example and support your team with daily tasks
- Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Training of current and new team members
- Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers
Requirements
- At least 1 year minimum experience in a Retail Supervisor role
- Experience in the Health & Beauty Industry
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Alignment with NEOM values with a keen interest in wellbeing
- Have the desire and capability to coach and develop your team to reach their full potential
- Be commercially driven, seeking constant brand opportunities to increase store footfall
- Meticulous attention to detail, able to maintain impeccable standards in store
- Positive energy that will inspire others
TIME TO CHILL - 25 days holiday plus bank holidays
BIRTHDAY TREAT - Time off on your birthday
WELLBEING TIME - take some time to recharge and reset
NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts
If you’re ready to share some Good Vibes in our Guildford Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Retail Store Supervisor employer: Experienceguildford
Contact Detail:
Experienceguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Supervisor
✨Tip Number 1
Familiarise yourself with NEOM Wellbeing's brand values and mission. Understanding their commitment to wellbeing and how they operate will help you align your responses during the interview, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to lead a team and manage store operations under pressure. Highlighting specific situations where you've successfully handled challenges will show your capability as a Retail Store Supervisor.
✨Tip Number 3
Showcase your passion for health and wellbeing by discussing any personal experiences or initiatives you've been involved in. This could be anything from wellness programmes to community events, which will resonate well with NEOM's ethos.
✨Tip Number 4
Demonstrate your customer service skills by preparing to discuss how you've gone above and beyond for customers in the past. NEOM values exceptional customer experiences, so sharing relevant stories will set you apart from other candidates.
We think you need these skills to ace Retail Store Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in retail supervision and customer service. Emphasise any specific achievements or responsibilities that align with the job description, such as managing a team or driving sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellbeing and customer service. Mention how your values align with NEOM's mission and provide examples of how you've contributed to a positive team environment in previous roles.
Showcase Your Team Management Skills: In your application, include specific examples of how you've successfully managed a team in the past. Highlight your ability to train and develop team members, as well as how you maintain high standards in a retail environment.
Demonstrate Your Interest in Wellbeing: Since NEOM values a passion for health and wellbeing, make sure to express your personal interest in this area. Share any relevant experiences or initiatives you've been involved in that reflect your commitment to promoting wellbeing among colleagues and customers.
How to prepare for a job interview at Experienceguildford
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to create a positive experience for customers in your previous roles.
✨Demonstrate Team Leadership Skills
Highlight your experience in managing a team, especially in high-pressure situations. Discuss how you motivate and support your colleagues, and be ready to provide examples of successful team projects or initiatives you've led.
✨Align with NEOM's Values
Familiarise yourself with NEOM Wellbeing's values and mission. Be prepared to discuss how your personal values align with theirs, particularly regarding health, wellbeing, and sustainability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle change and pressure. Prepare scenarios where you've successfully navigated challenges in retail, showcasing your calmness and professionalism under stress.
