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- Tasks: Join us as an IT Support Engineer, providing Level 1 and 2 support and consulting on network security.
- Company: Be part of a leading IT Managed Service Provider based in Belfast, driving tech solutions.
- Benefits: Enjoy skill development, support for Microsoft accreditations, and potential career growth opportunities.
- Why this job: Engage in diverse projects, enhance your skills, and work closely with clients in a dynamic environment.
- Qualifications: Strong customer service skills, M365 knowledge, and experience with Windows Server Administration required.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a supportive team.
The predicted salary is between 30000 - 35000 £ per year.
IT Support Engineer Annual Salary: £30,000 – £35,000 DOE Location: Belfast Job Type: Full-time We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you will support existing infrastructure and consult on network security, productivity, and M365 solutions. Day-to-day of the role: Provide Level 1 and Level 2 support primarily through PSA RMM tools. Offer infrastructure consultancy focusing on network, security, and productivity including M365. Participate in project work as required, including server upgrades, Windows 11 rollouts, and cybersecurity improvement remediations. Work closely with the Account Manager to fulfil client needs and adapt to their changing requirements. Occasionally travel to customer sites across Northern Ireland to provide hands-on support. Engage in continuous learning to keep up with clients’ changing needs and technological advancements. Required Skills & Qualifications: Proven ability to deliver excellent customer service. Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office. Experience with Windows Server Administration including Active Directory, DNS, DHCP, File & Print. Familiarity with Windows Desktop rollout and support. Excellent communication skills, capable of describing problems and working through solutions. Good documentation discipline and ability to follow and improve SOPs and policies. Team-oriented, with a willingness to ask for help and share knowledge. Desirable: M365 certification. Experience in an MSP environment, familiar with PSA ticketing and working with multiple clients. Knowledge of Azure IaaS, VMware, Veeam, Citrix, Aruba Networking, Sophos FW, Teams Voice, and vulnerability management. Benefits: Opportunity to improve skills in a small team with close access to clients. Support to work towards Microsoft accreditations. Potential career paths into account management or enterprise infrastructure teams. This is an excellent opportunity within a fantastic, growing organisation. If you meet the above criteria and are looking for a challenging yet rewarding role, we want to hear from you. To apply for this IT Support Engineer position, please submit your CV detailing your relevant experience. Skills: level 2 support technical support 2nd line support
REED Specialist Recruitment | IT Support Engineer employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REED Specialist Recruitment | IT Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific tools mentioned in the job description, such as PSA RMM tools and M365 solutions. Being able to discuss your hands-on experience with these technologies during the interview will set you apart.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. This will demonstrate your ability to handle multiple clients and adapt to their varying needs, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in past roles. This is a key requirement, and showcasing your communication skills will help you connect with the interviewers.
✨Tip Number 4
Stay updated on the latest trends in IT support and cybersecurity. Showing that you're engaged in continuous learning will resonate well with the company's focus on adapting to technological advancements.
We think you need these skills to ace REED Specialist Recruitment | IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly with M365, Windows Server Administration, and customer service. Use specific examples that demonstrate your skills in these areas.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for IT solutions and your eagerness to engage in various projects. Mention your familiarity with the technologies listed in the job description and how you can contribute to the team.
Showcase Communication Skills: In your application, emphasize your excellent communication skills. Provide examples of how you've effectively described problems and worked through solutions in previous roles.
Highlight Continuous Learning: Mention any ongoing training or certifications you are pursuing, especially related to M365 or other relevant technologies. This shows your commitment to keeping up with technological advancements.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate effectively and empathize with clients.
✨Demonstrate Technical Knowledge
Familiarize yourself with M365, Windows Server Administration, and other relevant technologies mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to solve problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting technical issues, especially those related to network security and productivity.
✨Emphasize Team Collaboration
The job requires working closely with an Account Manager and possibly other team members. Share experiences that demonstrate your ability to collaborate effectively, ask for help when needed, and contribute to a team-oriented environment.
