Apprentice Administrator - Medway

We are looking for a motivated and enthusiastic Apprentice Administrator to join our dedicated team. This is an excellent opportunity for someone looking to start a career in business administration in the care sector. You will gain hands-on experience in a supportive office environment while working towards a nationally recognised qualification.

Wage: £13,741 to £22,222.20, depending on your age National Minimum Wage

Hours: Monday to Friday: 9:00 am - 5:00 pm (1-hour unpaid break), 35 hours a week

Duration: 1 year 6 months

As an Apprentice Administrator at Austen Allen Homecare, you will be a vital part of our day-to-day office operations, playing a key role in helping our care services run smoothly and efficiently. This hands-on role offers the opportunity to gain valuable real-world experience in a busy office environment while working towards a nationally recognised Business Administration qualification. You’ll be based at our office, supporting various departments, including Coordination, Training, Management, and HR.

A Typical Day or Week Might Include:

• Answering and Directing Phone Calls: You’ll be the first point of contact for many callers, handling queries or directing them to the right person in a friendly and professional manner.
• Meeting and Greeting Visitors: You’ll welcome visitors to the office, providing assistance and ensuring they feel comfortable and supported.
• Communications: You will review and respond to emails, assist with written correspondence, and ensure that messages are forwarded to the appropriate teams.
• Data Entry and Record Keeping: You’ll help keep both client and staff records up to date by accurately entering information into our systems and ensuring that databases and spreadsheets are properly maintained.
• Document Management: You’ll be involved in preparing letters, forms, reports, and other documents, as well as handling tasks such as photocopying, scanning, and printing.
• Office Organisation: Maintaining communal areas, such as the reception or meeting rooms, in a tidy and well-stocked condition will be part of your routine.
• Supporting Meetings and Audits: You may assist in preparing for internal meetings, compiling documentation for audits, and supporting broader compliance tasks.
• Administrative Support: You’ll work alongside different departments to support various administrative needs.
• Confidentiality and Compliance: As you grow into the role, you’ll learn how to handle sensitive information with care and adhere to GDPR and company policies.
• Learning and Development: You’ll have protected time for training, coursework, and mentoring, receiving guidance from supervisors and team members to help you meet your apprenticeship goals.

This role is ideal for someone organised, proactive, and eager to learn. You will not need previous office experience, just a positive attitude, good communication skills, and the willingness to be part of a team that makes a genuine difference in people’s lives. You’ll be fully supported throughout your apprenticeship journey and have the opportunity to build a strong foundation for a long-term career in administration or within the care sector.

Where you’ll work: 15A High Street Strood Rochester ME2 4AB

Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements:

• Essential qualifications: GCSE in Maths and English (grade 4/C and above)
• Desirable qualifications: GCSE in ICT or Business Studies (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Interpersonal Skills
• Reliable
• Time Management
• Enthusiastic
• Motivated
• Willing to learn

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.

About this company: Austen Allen Homecare is a trusted and compassionate provider of domiciliary care services, dedicated to supporting individuals in living independently within the comfort of their own homes. With a strong reputation for excellence, we deliver person-centred care that respects the dignity, preferences, and unique needs of each client.

Upon successful completion of the apprenticeship, there may be the opportunity to progress into a permanent administrative role within Austen Allen Homecare. This apprenticeship provides a strong foundation for long-term career growth in administration, offering valuable experience that is transferable across a wide range of industries.

The contact for this apprenticeship is: IPS INTERNATIONAL LIMITED Mandy Rai 01634298808

Apply now Closes on Tuesday 15 July 2025.