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- Tasks: Support residents during property works and ensure a positive experience.
- Company: Join a growing team focused on community and customer satisfaction.
- Benefits: Enjoy a salary of £24,000-£26,000, 21 days leave, and weekdays only.
- Why this job: Make a difference in your community while enjoying a great work-life balance.
- Qualifications: Excellent communication skills and basic IT knowledge required; driving essential.
- Other info: Interviews happening soon - apply now to join a supportive team!
The predicted salary is between 24000 - 26000 £ per year.
Sussex/Hampshire | £24,000-£26,000 | Mon-Fri, 8am-5pm
Driving required | Christmas & bank holidays off | Great work-life balance
Are you a people person who enjoys solving problems and making a difference in your community?
TSR are currently looking for a friendly and proactive Customer Support Representative to join our clients growing team. You'll support residents during property works and ensure a positive experience from start to finish.
- What You'll Do:
- Be the key contact for residents throughout works
- Communicate via phone, email, and in-person visits
- Handle questions, complaints, and access arrangements
- Coordinate appointments for contractors and trades
- Attend site visits, resident meetings, and coffee mornings
- Collect feedback and maintain KPI records in Excel
- What We're Looking For:
- Excellent communication and customer service skills
- Organised, punctual, and adaptable
- Basic IT skills (email, Excel, etc.)
- Ability to drive and use of your own vehicle
- Right to work in the UK (DBS check provided)
- What You'll Get:
- £24,000-£26,000 salary
- 21 days annual leave + bank holidays + Christmas break
- Weekdays only - enjoy your evenings and weekends
- Friendly, supportive team environment
- 9-month probation period
- Meaningful work with long-term career potential
Apply today and be part of a company that puts people first - at work and at home.
Interviews happening soon - don't miss out.
Customer Support Representative - London employer: TSR Recruitment Limited
Contact Detail:
TSR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative - London
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've successfully handled customer queries or complaints in the past. Being able to share specific instances where you've made a positive impact will demonstrate your problem-solving skills and customer-centric approach.
✨Tip Number 3
Practice your communication skills, especially over the phone and in person. Since this role involves direct interaction with residents, being articulate and friendly will be key to making a good impression during the interview process.
✨Tip Number 4
Show your organisational skills by discussing how you manage multiple tasks or appointments. This role requires coordination with contractors and residents, so highlighting your ability to stay organised will set you apart from other candidates.
We think you need these skills to ace Customer Support Representative - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've solved problems or improved customer satisfaction in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and ability to handle complaints effectively. Provide examples of your organisational skills and adaptability, as these are crucial for the position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Support Representative.
How to prepare for a job interview at TSR Recruitment Limited
✨Show Your People Skills
As a Customer Support Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully resolved customer issues in the past, highlighting your friendly and proactive approach.
✨Demonstrate Organisational Skills
This role requires you to handle multiple tasks efficiently. During the interview, discuss how you stay organised and manage your time effectively, especially when coordinating appointments or handling complaints.
✨Familiarise Yourself with Basic IT Tools
Since you'll be using email and Excel regularly, brush up on these skills before the interview. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to deal with difficult customers or unexpected challenges, and explain how you handled them to ensure a positive outcome.
