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- Tasks: Welcome guests, coordinate meetings, and support a vibrant office culture.
- Company: Join Trustly, a leader in human-centric payments with a global presence.
- Benefits: Enjoy 20-30 days holiday, monthly outings, wellness support, and more perks.
- Why this job: Be part of a fun team that values innovation and collaboration in a dynamic environment.
- Qualifications: 5+ years in office management, with a service-minded attitude and strong coordination skills.
- Other info: Training provided for first aid and fire marshal roles.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it's for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more - we're all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it's the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About Workplace Experience at Trustly: Our Workplace plays a large part in making Trustly such a great place to work. We always strive to create a positive and professional atmosphere across all of our offices, both for our colleagues and guests. While the Workplace Director is based in Stockholm, members of the team are spread across our European offices. We are a small but fun team that values details and knows how to leave a lasting impression.
About the role: In this role, you will be responsible for ensuring great service to all our guests, as well as our employees. Our Workplace Experience team plays a vital role in making Trustly a great place to work and maintaining our great culture, and the Workplace Manager will take initiative in these areas.
- Welcome all visitors and act as the first point of contact at reception
- Build strong working relationships with the building's main reception and management team
- Collaborate with the Workplace Experience Team across Trustly sites and join weekly check-ins
- Act as a go-to for general team support and help foster a warm, collaborative office culture
- Coordinate and set up meeting rooms, including refreshments, AV, and room layouts
- Troubleshoot and resolve basic IT issues; serve as first contact for tech and connectivity problems
- Support new starter onboarding: access passes, welcome packs, IT coordination, and orientation
- Assist with invoicing, expense tracking, and liaising with the finance team
- Maintain confidentiality and uphold company values and culture
- Ensure compliance with health and safety protocols, office policies, and maintain documentation
- Be willing to act as a trained first aider and fire marshal (training provided if needed)
- Keep the office tidy and stocked with supplies, adjusting based on weekly attendance
- Prepare for monthly company-wide meetings, ensuring all technical aspects are in place
Who you are: You have at least 5 years of experience in office management, coordination, or reception, including a minimum of 2 years as a Workplace Experience Manager. A natural service-minded professional who always aims to exceed expectations. A strong coordinator with great attention to detail. Creative, hands-on, and eager to take initiative. A motivating presence who leads by example. Likely from a hospitality background, or similar service-focused environment, with a strong instinct for delivering exceptional experiences and a passion for making things happen.
Our Fantastic Benefits:
- 20 to 30 days of holiday (depending on location) to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- Daily breakfast and on-site perks to make your workday smoother
- Well-being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact: Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation. If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.
Workplace Experience Manager employer: Trustly
Contact Detail:
Trustly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarise yourself with Trustly's company culture and values. Understanding their commitment to a positive workplace experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Trustly, especially those in the Workplace Experience team. They can provide valuable insights into the role and the company, which can help you tailor your approach.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your service-minded attitude and ability to exceed expectations. Highlighting these will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by discussing how you've successfully coordinated events or managed office environments in the past. This will illustrate your capability to handle the responsibilities of the role.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management and coordination. Emphasise your service-minded approach and any specific achievements that demonstrate your ability to exceed expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional workplace experiences. Mention your familiarity with hospitality or service-focused environments and how it aligns with Trustly's values.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, coordination abilities, and your capacity to foster a collaborative office culture. Provide examples of how you've successfully managed similar responsibilities in the past.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Trustly and contribute to their mission. Mention specific aspects of the role that resonate with you and how you can make a positive impact on the team.
How to prepare for a job interview at Trustly
✨Showcase Your Service Mindset
As a Workplace Experience Manager, your role revolves around providing exceptional service. Be prepared to share examples of how you've exceeded expectations in previous roles, particularly in hospitality or service-focused environments.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail. During the interview, highlight instances where your attention to detail has positively impacted your workplace, whether through coordinating events or managing office supplies.
✨Emphasise Collaboration Skills
Collaboration is key in this role. Be ready to discuss how you've successfully worked with teams across different departments and how you foster a warm, collaborative culture in the workplace.
✨Prepare for Technical Questions
Since you'll be troubleshooting basic IT issues, brush up on common tech problems and solutions. Be prepared to discuss your experience with AV setups and any relevant technical skills that could benefit the team.
