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- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join a dynamic retail environment focused on customer experience and team development.
- Benefits: Enjoy a vibrant workplace with opportunities for growth and skill development.
- Why this job: Be part of a supportive culture that values passion, energy, and teamwork.
- Qualifications: Retail management experience and strong coaching skills are essential.
- Other info: Opportunity to step up as acting Store Manager when needed.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview: Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved, deputising for the Store Manager in their absence when required.
Responsibilities:
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
Qualifications:
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
Sales & Service Manager employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to improving the customer experience, which is crucial for the Sales & Service Manager role.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a retail environment. Highlight your coaching skills and how you've motivated your team to exceed sales targets, as this aligns perfectly with the responsibilities of the position.
✨Tip Number 3
Showcase your ability to manage store operations effectively. Be ready to discuss how you've previously handled challenges in a retail setting, particularly in terms of visual merchandising and maintaining a positive shopping environment.
✨Tip Number 4
Network with current or former employees of the company if possible. Understanding their experiences can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Sales & Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your coaching skills. Use specific examples that demonstrate how you've led a team to achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your ability to inspire a team. Mention your understanding of Visual Merchandising and how you can enhance the customer experience in the store.
Highlight Key Achievements: In your application, include quantifiable achievements from previous roles, such as exceeding sales targets or improving customer satisfaction scores. This will show your potential employer that you can deliver results.
Showcase Communication Skills: Emphasise your effective communication abilities in both your CV and cover letter. Provide examples of how you've successfully communicated with your team to clarify expectations and motivate them.
How to prepare for a job interview at Clarksoutlet
✨Showcase Your Leadership Skills
As a Sales & Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached team members in the past and how you can inspire them to achieve sales targets.
✨Know Your Products Inside Out
Being a product expert is crucial for this role. Research the products offered by the company and be ready to discuss how you would educate your team on these products to drive sales effectively.
✨Demonstrate Excellent Communication
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely, and be prepared to explain how you would provide clarity to your team regarding their roles and responsibilities.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills, especially regarding people management and customer service. Think of scenarios where you've had to resolve conflicts or improve customer experiences, and be ready to share those stories.
