AV Team Leader

We have a new opportunity to work for our client, one of the world’s largest international banks, at their impressive London office near Liverpool Street. They are seeking a highly presented and tech-savvy AV Team Leader to oversee a team of 5 AV Technicians, delivering exceptional AV support across meeting rooms and a purpose-built conference centre.

This is a hands-on, client-facing role where you'll combine a passion for technology with high-end customer service to ensure seamless event delivery and day-to-day AV operations. You'll be a key part of the wider front-of-house (FOH) team, working in a fast-paced, high-profile environment where 5-star service is expected.

Salary: Up to £43,500

Key Responsibilities:

• Manage, coordinate, and develop a team of 5 AV Technicians, ensuring consistent, high-quality service delivery.

• Oversee daily AV operations including meeting room setups, video conferencing, and hybrid meeting support.

• Support internal and external events across the business, including high-profile events in the on-site conference centre.

• Act as the primary AV point of contact for senior stakeholders, providing professional and responsive service.

• Assist the Regional Manager in managing service delivery and identifying continuous improvements.

• Liaise with third-party AV suppliers as needed for large-scale or specialist events.

• Maintain and monitor AV equipment to ensure operational readiness at all times.

• Create and manage shift rotas to ensure sufficient cover within the operational window.

Candidate Requirements:

• Proven line management or supervisory experience in an AV environment.

• Strong technical knowledge of AV systems and services, preferably in a corporate or conference setting.

• Excellent communication and interpersonal skills with the ability to interact confidently with senior stakeholders.

• A track record of delivering high-end, 5-star customer service.

• Ability to work flexibly and adapt to changing priorities and event requirements.

What’s in it for you?

• Generous holiday allowance

• Pension contributions

• Life insurance

• Opportunity to work in a prestigious global organisation with a strong commitment to service excellence