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- Tasks: Be the friendly face of our customer service team, helping customers with inquiries and orders.
- Company: Join a dynamic team in Nottingham focused on enhancing customer engagement and satisfaction.
- Benefits: Enjoy competitive pay, performance bonuses, and ongoing training to boost your career.
- Why this job: Develop essential skills in a supportive environment while making a real difference for customers.
- Qualifications: No prior experience needed; just bring your positive attitude and passion for helping others.
- Other info: Apply now and start your journey towards a rewarding career in customer service!
The predicted salary is between 24000 - 36000 £ per year.
Are you a friendly, detail-oriented person looking to kickstart or advance your career in customer service? Do you enjoy helping people and solving problems? If so, we’ve got the perfect opportunity for you. Join us as a Customer Service and Sales Representative in Nottingham, where you’ll be part of a team that’s making a real difference in how we engage with our customers.
In this role, you’ll be the first point of contact for customers, providing exceptional service and support. Your day-to-day will involve answering questions, resolving issues, and ensuring each customer has a positive experience. This is a great chance to develop your communication and problem-solving skills while gaining valuable experience in a customer-focused environment.
Here’s what you’ll be doing:
- Customer Support: You’ll be the go-to person for customer inquiries, offering accurate information and helping with any questions or concerns.
- Order Processing: Assisting customers with placing orders and ensuring everything runs smoothly and efficiently.
- Issue Resolution: Handling customer complaints and sorting out any issues in a timely, professional manner. You’ll also know when to escalate more complex problems to the right department.
- Feedback Collection: Gathering customer feedback to help improve our products and services, and sharing those insights with the team.
- Customer Relationship Management: Building positive relationships with customers, ensuring they’re happy with the service and addressing any ongoing concerns.
- Admin Support: Managing data entry, filing, and keeping customer records accurate and up-to-date.
- Team Collaboration: Working closely with other team members to deliver a seamless customer experience and sharing best practices.
You’re a great fit if you:
- Are friendly, approachable, and communicate well.
- Have a passion for helping people and delivering great customer service.
- Pay attention to the details and can juggle multiple tasks.
- Feel comfortable working independently and as part of a team.
- Have a positive attitude and are eager to learn and grow in the role.
Why work with us?
- You’ll gain valuable customer service experience that looks great on your CV.
- Competitive pay with bonuses based on your performance.
- Ongoing training and support to help you succeed and progress in your career.
Ready to apply? Send us your CV, outlining your interest and any relevant experience, and our HR team will get back to you within 1-3 business days. Start your journey with us as a Customer Service and Sales Representative in Nottingham and play a key role in delivering outstanding service to our customers! Apply today – we can’t wait to hear from you!
Customer Service And Sales Representative employer: Affinity Sales and Marketing
Contact Detail:
Affinity Sales and Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service And Sales Representative
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or helped someone. This will highlight your capability to handle customer complaints effectively.
✨Tip Number 4
Emphasise your teamwork skills. Since collaboration is key in this role, be prepared to discuss how you've worked well with others in previous jobs or projects. This will show that you're ready to contribute positively to our team.
We think you need these skills to ace Customer Service And Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your problem-solving skills. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively. Provide examples of how you've built positive relationships with customers or worked collaboratively in a team setting.
Highlight Your Attention to Detail: Demonstrate your attention to detail by mentioning any relevant experiences where you managed data entry or maintained accurate records. This will show that you can handle the administrative aspects of the role effectively.
How to prepare for a job interview at Affinity Sales and Marketing
✨Show Your Friendly Side
As a Customer Service and Sales Representative, being friendly and approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will help demonstrate your suitability for a role that requires excellent interpersonal skills.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or resolving issues. Be ready to discuss how you would approach these situations, showcasing your problem-solving abilities and your commitment to customer satisfaction.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. During the interview, provide examples of how you've successfully communicated with customers or team members in the past. This will illustrate your ability to convey information clearly and build relationships.
✨Demonstrate Your Team Spirit
Since teamwork is essential in this position, be prepared to talk about your experiences working collaboratively with others. Share specific examples of how you contributed to a team effort and how you can bring that same spirit to their team.
