Retentions Manager - Merchants

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Retention Manager to join our ever evolving SMB Retention Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team The inside sales team here at Worldpay is unique in many ways, from supporting over 220,000 SME’s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times. What you will be doing You will manage, coach and develop a high performing Customer Loyalty team. Achieving commercial sales targets and associated KPIs whilst at the same time improving and driving our cultural plan with the goal of having the highest employee engagement score. To achieve this, you will need to be able to work with your peers and a significant number of internal stakeholders on top of your individual accountabilities. Driving results in your team and collaboratively across department, talent pipeline, employee engagement and customer satisfaction will need to be delivered in equal amounts and not one at the expense of the others. What you’ll own Responsible for c. 15 advisors Responsible for achieving commercial performance and sales targets in line with budgets Accountable for driving our culture within direct team and wider department Demonstrate a commercial awareness to drive Net Income and adhere to pricing guidelines Accountable for inspiring and motivating team whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do – and you will be too! What you bring Effective people skills and sensitivities when dealing with others A history of being able to drive sustainable commercial result’s A proven track record in developing and driving employee engagement History of identifying, supporting and driving talent Well-balanced decision and thought making process that considers the impacts across our Colleagues, Clients and Communities A strong resilience and appetite for change Experience of supporting and developing a sales team A strong commercial acumen and the ability to build Added bonus if you have Coaching qualifications Experience across multiple sales channels Knowledge regarding our products and services Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, remote working What we offer you What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI-BH1 Privacy Statement Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Explore the benefits we offer to Worldpayers in the United Kingdom My Health We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway. My Money We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA. My Lifestyle We offer Employee Assistance Programs to support through any changes that matter to you. My Family Our family inclusion network offers support for Worldpayers raising families and caring for family members. My Protection We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance. My Time Off We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most. My Specialized Support We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan. My Specialized Support We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing. Application steps Here\’s where we\’ll learn a little about you, why you want to join Worldpay, and why you\’d be a good addition to our team. You\’ll also need to upload your resume and a cover letter too. Application Review Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we\’ll invite you for an interview where we can get to know each other better. Interview with a Worldpayer This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers. Offer and Onboarding The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer. Like what you see? Here\’s some more opportunities we think you might like. 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