Service Manager

Are you a proven leader in service management within medical devices, clinical diagnostics, or life sciences? We’re seeking an experienced UK Service Manager to work for a leading Instrumentation manufacturer. You will be responsible for a large, high-performing team, driving operational excellence and customer satisfaction across the UK.

About the Role:

• Oversee all aspects of instrument installation, maintenance, and technical support, managing a team of 4 team leaders responsible for 40 engineers, tech support team and service admin team leader.
• Directly manage 5 technical support staff providing 1st-line customer support via phone and email.
• This is a hybrid role with 3 days a week on site at the company\’s Hertfordshire site and 2 days WFH.
• Lead day-to-day service operations, ensuring high performance, continuous improvement, and strong collaboration with sales, technical support, customer service, and finance.
• Drive service revenue and operational efficiency, meeting business targets and KPIs in a fast-paced, high-pressure environment.
• Implement new initiatives to standardise and enhance service delivery and customer experience, working closely with EMEA teams.

What We’re Looking For:

• Minimum 5 years’ experience managing service teams in a relevant sector (Life Science, Clinical Diagnostics, Medical etc) —no junior candidates.
• Strong track record in team and instrument performance, financial management, and delivering measurable results.
• Excellent communication, leadership, and collaboration skills, with experience handling demanding customers.
• In-depth understanding of service activities, KPIs, and revenue impact.
• Open-minded, adaptable, and able to work as part of a wider EMEA team.
• Willingness to travel across the UK and work from home as needed.

Why Join?

• Competitive Base salary, 10% bonus, company car, pension, healthcare, and more.
• Be part of a collaborative, innovative team that has a real impact on science and healthcare.
• Join a successful UK service team, reporting to the Regional Service Manager, EMEA.

Ready to lead a large, dynamic team and make a significant impact? Apply now to join a high-performing organisation at the forefront of science and healthcare.