IT Support / Service Desk Technician

Service Desk Analyst – Permanent – Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. Shift Details: ~24×7 Service Desk based in Leeds ~ Shift patterns: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Maintain security and compliance standards in line with IT policies Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) If you\’re looking for an exciting opportunity in a collaborative and fast-paced environment and are comfortable working shift patterns, we’d love to hear from you! Apply now for a chat with our team!