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- Tasks: Lead a dynamic Front of House team to deliver exceptional client service.
- Company: Join Rapport Guest Services, a proud member of the LGBTQ+ business community.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Why this job: Be part of a vibrant team that values inclusion and personal growth.
- Qualifications: Previous leadership experience and a positive attitude are essential.
- Other info: This is a full-time, fixed-term maternity cover role in Watford.
The predicted salary is between 28000 - 40000 £ per year.
We are recruiting a Welcome Host Team Leader to join the Rapport team at our client's offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.
The warm welcome from our Front of House Team determines the first impressions clients and visitors have of our clients' business. The role of the Welcome Team Leader is to supervise, develop and engage with the Front of House Team of 6 to provide the highest level of client care and personal service to all stakeholders in the Clients business which includes visitors, clients and internal stakeholders.
Contract type: Full-time, Fixed-term Maternity Cover 12-months
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Team Leadership & Development: Supervise, coach, and motivate the team to meet client needs, develop skills, support new starters, and create a high-performing, engaged workforce through effective delegation, succession planning, and performance recognition.
- Client-Focused Service Delivery: Lead by example and ensure the delivery of a seamless, customer-focused experience aligned with client expectations and service level agreements (SLAs), taking action to resolve service issues promptly and professionally.
- Operational Oversight: Provide day-to-day direction, maintain training and competency records, support peak operations, and ensure the completion of daily checklists, handovers, and administrative tasks to uphold service standards.
- Communication & Collaboration: Engage in effective communication through briefings, meetings, and updates; liaise with employees regularly to understand and respond to their needs, contributing to continuous improvement.
- Compliance & Reporting: Ensure compliance with health and safety and legislative requirements; maintain accurate systems and produce timely reports on service usage and issues for client visibility.
- Project & Service Development: Support the Guest Services Managers in developing and evolving services, participating in or leading projects, and embracing change to meet business growth and contractual KPIs.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally have previous experience in a similar role, leading a large team.
- Have a positive and lasting relationships with all customers the client and team members.
- Demonstrates a positive attitude and behaves appropriately.
- Creates an environment of fun and teamwork.
- Proud to represent the company and the client's firm.
- Committed to deliver the best levels of service, to help Rapport deliver its service promise.
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Welcome Host Team Leader (TJWTL) employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host Team Leader (TJWTL)
✨Tip Number 1
Familiarise yourself with Rapport's values and culture. Understanding their commitment to inclusion and exceptional service will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully managed teams, resolved conflicts, and motivated staff to deliver outstanding customer service.
✨Tip Number 3
Prepare to discuss your strategies for creating a positive team environment. Think about how you can foster teamwork and engagement among your colleagues, as this is crucial for the Welcome Host Team Leader role.
✨Tip Number 4
Research the client company and its industry. Being knowledgeable about their business and the off-price apparel market will demonstrate your interest and help you tailor your responses to their specific needs during the interview.
We think you need these skills to ace Welcome Host Team Leader (TJWTL)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Welcome Host Team Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Experience: Since this role involves supervising and developing a team, make sure to emphasise any previous leadership roles you’ve held. Provide specific examples of how you motivated and supported your team in past positions.
Showcase Customer Service Skills: The role is client-focused, so include examples of how you've delivered exceptional customer service in previous jobs. Mention any strategies you used to resolve issues and enhance the customer experience.
Express Your Values: Rapport values are crucial for this position. In your application, express how your personal values align with theirs, such as creating rapport, being innovative, and fostering teamwork. This will demonstrate your fit within their culture.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Showcase Your Leadership Skills
As a Welcome Host Team Leader, you'll be supervising a team. Be prepared to discuss your previous leadership experiences, how you motivate and develop your team, and any specific examples of how you've successfully led a group in the past.
✨Emphasise Customer Service Excellence
This role is all about providing top-notch client care. Highlight your understanding of customer service principles and share examples of how you've gone above and beyond to ensure a positive experience for clients and visitors.
✨Demonstrate Effective Communication
Communication is key in this position. Be ready to talk about how you engage with your team and clients, manage briefings, and handle feedback. Show that you can foster an open dialogue and encourage collaboration.
✨Align with Company Values
Rapport values are crucial to their culture. Familiarise yourself with their values—Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together—and think of ways you embody these principles in your work.
