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- Tasks: Manage shop operations on Saturdays, engage customers, and fulfil online orders.
- Company: Hoxton Street Monster Supplies caters to the needs of monsters and humans since 1818.
- Benefits: Earn £13.85 per hour, gain retail experience, and enjoy a fun work environment.
- Why this job: Join a unique team with big ambitions and contribute to a quirky retail experience.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: This role includes a one-month probation and may require First Aid training.
Part-time, permanent contract
Working hours: 7.5 hours, Saturdays (10am – 6pm)
Salary: £13.85 per hour (London Living Wage)
Deadline for applications: midnight, Sunday 13th April 2025
We are seeking a Retail Operations Assistant to manage our shop on Saturdays, under the leadership of our Retail Manager. You will be solely responsible for all shop operations on Saturdays, occasionally supported by volunteers. Therefore, we are seeking applicants who are comfortable and motivated to engage customers and carry out operational tasks when lone working.
You will need to be able to drive good sales performance and deliver a positive, fun and successful shopping experience for our customers. You will also work with our Retail Manager to recruit and train our team of volunteer shopkeepers and fulfil online orders. We are seeking someone who can deliver excellent customer service, efficient online fulfilment, product building and re-stocking. You will help to drive sales, monitor performance, and keep the shop looking its most beastly.
This post is subject to an Enhanced DBS check, has a one-month probationary period and may be required to complete First Aid training.
Why join our team?
Hoxton Street Monster Supplies (HSMS) is the only shop in the world to cater to the everyday needs of every imaginable kind of monster. We have been serving London’s monster population (and the occasional human) since 1818. In 2020 we ranked no. 25 in Time Out’s 100 Best Shops in London. We are a tiny team with big, hairy ambitions. Over the next three years, our plans include growing our sales and footfall, inventing more unique products, expanding our wholesale network, participating in trade shows and managing pop-up shops around London (this is why we need you!). We will value your contributions and welcome your ideas for the shop. We are also keen to support your professional development and can explore opportunities with you.
Our approach to recruitment
We have a flexible and welcoming culture and are open to exploring needs and preferences as part of the recruitment process. Our programmes and shop proudly serve a diverse east London community. We particularly welcome candidates who define themselves as:
- Black, Black British Caribbean and Black British African
- Asian and Asian British
- Turkish
- From our local area (Hackney, Tower Hamlets and Islington)
To apply, please submit a brief covering letter (no more than two sides of A4) which outlines why you want the role and how your skills and experience match the person specification. Deadline for all applications is midnight Sunday 13th April. We hope to carry out interviews in person at the store on Wednesday 23rd April.
Retail Assistant – Hoxton Street Monster Supplies employer: Ministry of Stories
Contact Detail:
Ministry of Stories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant – Hoxton Street Monster Supplies
✨Tip Number 1
Familiarise yourself with the unique products and services offered at Hoxton Street Monster Supplies. Understanding the quirky nature of the shop will help you engage customers effectively and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Be ready to discuss how you can create a fun and memorable shopping experience, which is key for this position.
✨Tip Number 3
Highlight your ability to work independently, especially since you'll be managing the shop on Saturdays. Think of instances where you've taken initiative or handled responsibilities alone, as this will demonstrate your capability to thrive in a lone working environment.
✨Tip Number 4
Research the local community and the diverse customer base that HSMS serves. Being aware of the local culture and demographics will help you connect better with customers and show that you're invested in the role and the community.
We think you need these skills to ace Retail Assistant – Hoxton Street Monster Supplies
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Operations Assistant position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling Cover Letter: Write a brief covering letter that is no more than two sides of A4. Clearly express your enthusiasm for the role and provide examples of how your skills and experience make you a suitable candidate. Make sure to address the person specification directly.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, include specific examples in your application that demonstrate your ability to engage with customers and create a positive shopping experience.
Proofread Your Application: Before submitting your application, take the time to proofread your cover letter and any other documents. Check for spelling and grammatical errors, and ensure that your writing is clear and professional.
How to prepare for a job interview at Ministry of Stories
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've engaged with customers in the past and how you can create a fun shopping experience, especially in a unique setting like Hoxton Street Monster Supplies.
✨Demonstrate Your Ability to Work Independently
Since you'll be managing the shop on your own, highlight your experience in lone working. Discuss how you handle operational tasks and drive sales performance when you're the only one on duty.
✨Be Ready to Talk About Teamwork
Even though you'll be working solo on Saturdays, you'll still need to collaborate with the Retail Manager and volunteers. Prepare to discuss your experience in recruiting, training, or working alongside others to achieve common goals.
✨Bring Ideas for Product and Sales Growth
The team is looking for someone who can contribute creatively. Think about unique product ideas or sales strategies that could benefit the shop and be ready to share them during your interview.
