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- Tasks: Serve food and drinks, set tables, and ensure guest satisfaction.
- Company: Join Sheraton, part of Marriott International, a global hospitality leader since 1937.
- Benefits: Enjoy flexible benefits, discounted stays, free meals, and world-class training.
- Why this job: Be part of a vibrant team creating memorable experiences for guests in a prestigious hotel.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for service.
- Other info: Work in the iconic Sheraton Grand London Park Lane Hotel in Mayfair.
When you join the Sheraton family, you become a member of its global community. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
We are hiring for a Casual Banqueting Waitperson based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work. Benefits for your lifestyle:
- Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates.
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning, experienced hospitality professionals.
- Discounted room nights & food and beverage - because your well-being means so much.
- Complimentary laundry, free meals on duty.
- Access to fabulous and flexible benefits to help you in and out of work.
- Eligible for Service Charge.
Key Responsibilities:
- Serve food courses and alcoholic beverages to guests.
- Set tables according to type of event and service standards.
- Answer questions on menu selections.
- Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
- Record transaction in MICROS system at time of order.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guest and process payment.
- Perform other related tasks as assigned by management.
Safety and Security:
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Guest Relations:
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Casual Banqueting Waitperson employer: Sheraton Grand London Park Lane
Contact Detail:
Sheraton Grand London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Banqueting Waitperson
✨Tip Number 1
Familiarise yourself with the Sheraton brand and its values. Understanding their commitment to guest experience and community will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, as effective interaction with guests is crucial in this role. Consider role-playing scenarios where you might need to address guest inquiries or handle special requests to build your confidence.
✨Tip Number 3
Network with current or former employees of Sheraton or Marriott International. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to demonstrate your teamwork abilities. Since this role involves working closely with others, think of examples from past experiences where you successfully collaborated with a team to achieve a common goal.
We think you need these skills to ace Casual Banqueting Waitperson
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casual Banqueting Waitperson. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles where you've worked in a fast-paced environment or dealt directly with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Sheraton brand. Mention specific aspects of the job that excite you and how you can contribute to creating a welcoming atmosphere for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Sheraton Grand London Park Lane
✨Know the Company Culture
Before your interview, take some time to research Sheraton and its values. Understanding their commitment to creating a sense of belonging and delivering meaningful guest experiences will help you align your answers with their expectations.
✨Demonstrate Team Spirit
As a Casual Banqueting Waitperson, teamwork is crucial. Be prepared to share examples from your past experiences where you successfully collaborated with others to achieve common goals, showcasing your ability to support your colleagues.
✨Showcase Your Communication Skills
Effective communication is key in hospitality. During the interview, practice clear and professional language. You might be asked how you would handle guest inquiries or complaints, so think of specific scenarios where you excelled in communication.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills in real-life situations. For instance, how would you handle a guest with dietary restrictions? Prepare to discuss how you would communicate with the kitchen and ensure guest satisfaction.
