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- Tasks: Lead a dynamic team to deliver top-notch housing services and support.
- Company: Join a century-old organisation dedicated to creating vibrant communities in London.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Make a real impact on residents' lives while working in an inclusive, innovative environment.
- Qualifications: Experience in housing management and strong leadership skills are essential.
- Other info: Be part of a forward-thinking team committed to community wellbeing and digital innovation.
The predicted salary is between 40000 - 57000 £ per year.
Are you a people-focused housing professional who thrives in a fast-paced, community-driven environment? We’re looking for a Housing Services Manager to lead a multi-skilled team delivering high-quality housing services, tenancy support, and estate management.
Position: Housing Services Manager
Salary: £48,540.20 per annum
Location: North London / Hybrid
Contract: Full time / Permanent
Closing Date: 7th July 2025
Interview Date: 11th July 2025
In this role you will:
- Lead and develop a high-performing team of Housing professionals including Estate Managers, Welfare and Safeguarding Officers, and more.
- Oversee all areas of housing management including allocations, lettings, tenancy sustainment, income collection, and estate services.
- Drive service improvements aligned to the Better Social Housing Review and Social Housing White Paper.
- Manage contracts for cleaning, grounds maintenance, and other estate services.
- Monitor budgets and ensure effective rent and service charge management.
- Support digital innovation in tenancy services and customer engagement.
- Collaborate with Asset Management and local partners to enhance housing standards and community wellbeing.
- Take part in the out-of-hours duty rota and contribute to wider operational responsibilities.
About you: We’re looking for an experienced housing leader with a proactive, collaborative approach and strong organisational and communication skills.
Essential skills & experience:
- Proven experience managing a range of housing management functions.
- Strong leadership skills and the ability to coach and develop a high-performing team.
- Knowledge of regulatory requirements including Consumer Standards and Building Safety.
- Confident with digital systems and mobile working practices.
- Experience managing budgets and service contracts.
- Ability to deliver effective performance reporting and customer feedback analysis.
- Commitment to inclusion, safeguarding, and resident involvement.
Desirable:
- Chartered Institute of Housing (CIH) qualification (level 2 or above) or willingness to work towards one.
- Understanding of the needs of vulnerable tenants, especially in supported and sheltered housing.
About the organisation: The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth!
This is an exciting opportunity to make a genuine difference in the lives of residents and communities. If you’re passionate about excellent housing services and team leadership, we’d love to hear from you!
Housing Services Manager employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Familiarise yourself with the latest housing regulations and standards, especially the Consumer Standards and Building Safety. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and quality service.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you faced and how you motivated your team to achieve their goals.
✨Tip Number 3
Research the organisation's recent initiatives and community projects. Being knowledgeable about their work will allow you to engage in meaningful conversations during the interview and show your genuine interest in their mission.
✨Tip Number 4
Prepare to discuss your experience with digital systems and how you've used technology to improve housing services. Highlight any innovative solutions you've implemented that enhanced customer engagement or operational efficiency.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and leadership. Use specific examples that demonstrate your ability to manage teams and improve services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for housing services and your understanding of the role. Mention how your skills align with the job requirements and the organisation's values.
Highlight Relevant Skills: In your application, emphasise your knowledge of regulatory requirements, budget management, and digital systems. Provide concrete examples of how you've successfully applied these skills in previous roles.
Showcase Your Leadership Experience: Detail your experience in leading teams and driving service improvements. Include any specific achievements or initiatives you have implemented that resulted in positive outcomes for residents or communities.
How to prepare for a job interview at NFP People
✨Showcase Your Leadership Skills
As a Housing Services Manager, strong leadership is key. Be prepared to discuss your experience in managing teams, coaching individuals, and driving performance improvements. Use specific examples to illustrate how you've successfully led a team in the past.
✨Demonstrate Knowledge of Housing Regulations
Familiarise yourself with the relevant regulatory requirements, such as Consumer Standards and Building Safety. During the interview, be ready to discuss how you ensure compliance and how this impacts service delivery and tenant satisfaction.
✨Highlight Your Budget Management Experience
Budget management is crucial for this role. Prepare to talk about your experience in monitoring budgets, managing service contracts, and ensuring effective rent and service charge management. Providing concrete examples will help demonstrate your capability.
✨Emphasise Your Commitment to Inclusion and Community Wellbeing
The organisation values inclusivity and community engagement. Be sure to express your commitment to these principles and share any relevant experiences where you've worked to enhance community wellbeing or supported vulnerable tenants.
