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- Tasks: Book and arrange travel for corporate clients, ensuring a top-notch service experience.
- Company: Join Amex GBT, where travel inspires positive change and collaboration thrives.
- Benefits: Enjoy flexible benefits, travel perks, and access to over 20,000 courses for personal growth.
- Why this job: Be part of a supportive team that values your voice and prioritises quality interactions.
- Qualifications: Experience in travel is preferred; strong communication and attention to detail are essential.
- Other info: Flexible shifts available; we celebrate diversity and support mental wellbeing.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. You’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritises quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For- Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
- Passion for excellence in client service, including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts and weekends.
LocationManchester, United Kingdom
The #TeamGBT Experience- Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
Senior Executive corporate Travel Consultant employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Executive corporate Travel Consultant
✨Tip Number 1
Familiarise yourself with Global Distribution Systems (GDSs) like Amadeus, as this knowledge will be crucial in your role. Even if you haven't used them before, showing a willingness to learn and adapt can set you apart.
✨Tip Number 2
Highlight your previous experience in business travel during your conversations. Be ready to discuss specific scenarios where you provided exceptional client service or resolved issues quickly, as this demonstrates your capability in a high-touch service environment.
✨Tip Number 3
Emphasise your teamwork skills and openness to feedback. Share examples of how you've collaborated with colleagues to achieve common goals, as this aligns with the collaborative culture at Amex GBT.
✨Tip Number 4
Prepare to discuss your understanding of the travel industry, particularly in business travel. Being able to articulate trends, challenges, and your passion for travel can resonate well with the interviewers.
We think you need these skills to ace Senior Executive corporate Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel consultancy, especially in corporate travel. Emphasise your understanding of fares and ticketing rules, as well as any experience with Global Distribution Systems (GDSs) like Amadeus.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and your proactive approach to anticipating customer needs. Mention specific examples from your past roles that demonstrate your ability to resolve issues quickly and work collaboratively.
Showcase Communication Skills: Since effective communication is key in this role, ensure your application reflects your professional written and verbal communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated with clients in the past.
Highlight Flexibility and Teamwork: Mention your willingness to work flexible hours, including afternoons and weekends, as well as your ability to work both independently and as part of a team. This aligns with the company's emphasis on teamwork and adaptability.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your Travel Expertise
Make sure to highlight your previous experience in travel, especially business travel. Be prepared to discuss your understanding of fares, ticketing rules, and any specific Global Distribution Systems (GDSs) you have used, as this will demonstrate your capability to handle the complexities of the role.
✨Emphasise Client Service Skills
Since the role prioritises quality interactions, be ready to share examples of how you've provided excellent client service in the past. Discuss situations where you anticipated client needs and resolved issues quickly, showcasing your proactive approach.
✨Demonstrate Team Collaboration
This position requires teamwork, so prepare to talk about your experiences working collaboratively with others. Share examples of how you contributed to team goals and how you handle feedback, as this will show your ability to thrive in a collaborative environment.
✨Prepare for Flexibility Questions
Given that the role may require afternoon shifts and weekends, be ready to discuss your availability and flexibility. Showing that you are adaptable and willing to meet the demands of the job will reflect positively on your candidacy.
