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- Tasks: Be the voice of MAG, helping customers with queries and concerns via email and phone.
- Company: MAG operates major UK airports, connecting millions globally while prioritising sustainability.
- Benefits: Enjoy flexible pensions, 24 days holiday, free parking, subsidised transport, and great discounts.
- Why this job: Join a dynamic team focused on customer experience and community engagement in a vibrant environment.
- Qualifications: Strong communication skills, computer literacy, and experience in customer service are essential.
- Other info: MAG values diversity and offers support for underrepresented groups and mental health initiatives.
The predicted salary is between 24000 - 36000 £ per year.
Based at Manchester Airport, this is a 6-month fixed term contract.
At MAG, we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We are committed to protecting the environment and supporting our local communities through various programmes.
Benefits include:
- Flexible and generous company pension plan with various company contribution options (up to 10%)
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
As a Customer Feedback Agent at MAG, you will be the voice of our company and provide excellent service to our customers who have questions, concerns, problems, or who want to purchase a product or service. You will resolve their issues according to our guidelines, communicating primarily through email with occasional phone calls. You will keep track of your interactions with customers using our database system (Salesforce) and protect their privacy and security. You will work closely with the Customer Feedback Manager to improve our customer experience and deliver a first-class service.
To be successful in this role, you will have excellent verbal and written communication skills and be computer literate, including a good understanding of Excel, Word, Teams, and Outlook. Ideally, you will have prior experience handling enquiries, complaints, and compliments in a clear, professional, and timely manner whilst working within a fast-paced environment. You will need to be friendly, confident, and proactive in problem-solving and meeting deadlines, both in a team and independently.
At MAG, we believe in the importance of diversity & inclusion for all. We welcome applications from candidates from all backgrounds. We are committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer, we are committed to creating an environment where candidates and employees can perform at their optimum.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Customer Feedback Agent employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
HR.Recruitment@MAGAirports.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Feedback Agent
✨Tip Number 1
Familiarise yourself with MAG's values and sustainability initiatives. Understanding their commitment to the environment and community engagement will help you align your responses during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and enquiries. Consider role-playing scenarios with friends or family to practice your communication style and problem-solving techniques, as these are crucial for the Customer Feedback Agent role.
✨Tip Number 3
Get comfortable with Salesforce and other software mentioned in the job description. If you haven't used Salesforce before, look for online tutorials or courses to get a basic understanding, as this will give you an edge in demonstrating your readiness for the role.
✨Tip Number 4
Network with current or former employees of MAG, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and tailoring your approach to fit their environment.
We think you need these skills to ace Customer Feedback Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Feedback Agent. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this position, ensure your CV and cover letter showcase your ability to communicate effectively. Provide examples of how you've handled customer enquiries or complaints in the past.
Showcase Problem-Solving Abilities: Demonstrate your proactive approach to problem-solving in your application. Include specific instances where you successfully resolved customer issues or improved customer satisfaction in previous roles.
Tailor Your Application: Make sure to personalise your cover letter for MAG. Mention their commitment to sustainability and diversity, and express how your values align with theirs. This shows that you have done your research and are genuinely interested in the company.
How to prepare for a job interview at MAG (Airports Group)
✨Showcase Your Communication Skills
As a Customer Feedback Agent, excellent verbal and written communication is key. During the interview, make sure to articulate your thoughts clearly and provide examples of how you've effectively handled customer queries or complaints in the past.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully resolved customer issues. Highlight your proactive approach and how you meet deadlines, as this will show your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Relevant Tools
Since the role involves using Salesforce and other software like Excel and Outlook, it’s beneficial to mention any experience you have with these tools. If you're not familiar, consider brushing up on their basic functionalities before the interview.
✨Emphasise Your Team Spirit
MAG values teamwork, so be ready to share examples of how you've collaborated with others to improve customer experiences. This will demonstrate that you can work well within a team while also being capable of handling tasks independently.
