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- Tasks: Support student attendance and progression while coordinating with various departments.
- Company: Join William College, a supportive environment focused on student success.
- Benefits: Enjoy generous leave, discounts, and career development opportunities.
- Why this job: Make a real impact on students' academic journeys in a collaborative team.
- Qualifications: Bachelor’s degree required; customer service experience is a plus.
- Other info: Full-time role with a Monday to Friday schedule, 9am-5pm.
The predicted salary is between 26000 - 29000 £ per year.
Company: William College
Position: Attendance & Intervention Officer
Location: ON-SITE, Luton , UK
Salary: £26,000 – £29,000 (Depending on experience)
Employment Type: Full-Time, Monday-Friday(9am-5pm)
Department: Student Support
Reporting to: Attendance and Intervention AssistantManager
About the Department:
The Attendance and Intervention Officers are responsible for the central elements of student administration for the School, with specialist teams including Registration, Attendance, Progression and Retention and Assessment and Examinations. The Attendance Officer sit in the remits of Student Support Department works closely with other departments on Student Strategic Initiatives and Retention Strategies.
Purpose:
To provide Attendance and Intervention support within William College Group as part of a team focused on supporting group wide activities and processes You will work closely with stakeholders and coordinate Registry support functions to support the student journey.
Main Duties and Responsibilities:
- Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
- Monitor, coordinate, and assess student progression and retention rates.
- Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
- Provide support and guidance to students on course selection and academic progression.
- Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
- Proactively address the requirements of both students and educational institutions.
- Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
- Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
- Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
- Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
- Plan and conduct events and workshops as part of the Attendance role.
- Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
- Assist in developing new assessment strategies, that can improve student engagement and retention.
Education and Qualifications:
Essential
- Bachelor’s degree from a recognised university
Desirable
- Customer Service Qualification
Experience & Knowledge:
Essential
- Competency in Excel and other Google Suite tools
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy and attention to details.
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
Desirable
- Higher Education Experience
Benefits
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Attendance & Intervention Officer employer: William College
Contact Detail:
William College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attendance & Intervention Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Attendance & Intervention Officer role. Understanding how to evaluate student performance and manage attendance records will give you an edge in discussions during the interview.
✨Tip Number 2
Highlight any experience you have in customer service, especially in educational settings. Being able to demonstrate your ability to provide exceptional support and guidance to students will resonate well with the hiring team.
✨Tip Number 3
Showcase your proficiency in Excel and Google Suite tools. Since these skills are essential for managing data and generating reports, being able to discuss specific examples of how you've used these tools effectively can set you apart.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and prioritizing tasks. The role requires managing competing deadlines while maintaining accuracy, so sharing relevant experiences will demonstrate your capability to handle the demands of the position.
We think you need these skills to ace Attendance & Intervention Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Attendance & Intervention Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to student support, attendance management, or customer service. Use specific examples to demonstrate your competencies in these areas.
Showcase Communication Skills: Since the role requires highly developed oral and written communication skills, provide examples in your application that showcase your ability to communicate effectively with students and stakeholders.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of William College. Mention how your background aligns with their goals for student retention and support, and express your enthusiasm for contributing to their team.
How to prepare for a job interview at William College
✨Show Your Understanding of Student Support
Make sure to demonstrate your knowledge of student support systems and how they impact attendance and retention. Discuss any relevant experiences you have had in similar roles or environments.
✨Highlight Your Communication Skills
Since the role requires high-level communication with students and stakeholders, be prepared to showcase your oral and written communication skills. Share examples of how you've effectively communicated complex information in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about situations where you had to address attendance issues or improve student engagement, and be ready to discuss your approach.
✨Familiarize Yourself with Relevant Tools
As the job requires competency in Excel and Google Suite tools, brush up on your skills with these applications. Be ready to discuss how you have used these tools in previous roles to manage data or generate reports.
