Sharepoint & SQL Server Administrator/DBA/Developer

Are you ready to play a pivotal role in a dynamic organisation's digital transformation journey? Our client is seeking an ICT Senior Analyst (Applications) to join a dedicated team focused on enhancing customer experience and streamlining operations through innovative technology solutions. This is an exciting opportunity to contribute to significant strategic goals and work with cutting-edge platforms.

About the Opportunity

As an ICT Senior Analyst, you will be instrumental in leading the support, enhancement, development, and implementation of critical applications. You'll provide expert technical advice on functionality, security, and infrastructure, continuously improving performance based on data. This role is central to our strategy, aiming to meet evolving customer needs, optimize finances, and embed sustainability through better technology.

Key Responsibilities

• Lead the support, enhancement, development, and implementation of applications, offering expert technical advice.
• Drive continuous improvement of applications through proactive planning and reactive support, working closely with all ICT teams.
• Manage change requests efficiently and fairly.
• Design and implement IT solutions to bolster system performance and security.
• Provide comprehensive 2nd and 3rd line technical support and troubleshooting for IT-related issues.
• Collaborate effectively with stakeholders to understand and meet their IT needs.
• Develop and maintain documentation for IT systems and processes.
• Ensure full compliance with ICT Security Policy and maintain Disaster Recovery and Business Continuity Plans for applications.
• Work with third parties and partners to maintain current versions and flag expiry issues for contracts.
• Supervise analysts, graduates, and apprentices, including performance and conduct management.

Essential Skills & Experience:

• Extensive experience with ICT systems, including SQL Server or equivalent, Report Writer software, and spreadsheets.
• Deep knowledge of Microsoft 365, including Administration, Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), and productivity apps.
• Proven ability to support and development within Service Level Agreements and Project Plans, with a solid understanding of the IT change lifecycle.
• Experience supporting cloud and on-premise applications for 2nd and 3rd line support.
• Experience developing solutions on the Microsoft 365 Power Platform.
• Proficiency in SQL server and writing SQL queries.
• Experience with data management and system integration.
• Experience leading projects technically.
• Knowledge of ITIL principles, especially in Incidents, Problems, and Changes.
• Strong analytical skills for solving complex problems.
• Ability to manage conflicting demands, resolve issues, and meet deadlines.
• Good communication and interpersonal skills.
• Full driving license and access to a vehicle during work hours.

Desirable Skills & Experience:

• Previous supervisory experience.
• Ongoing personal development in IT technologies and applications.

What's in it for You?

Join a supportive team that values flexible hybrid working. Benefits include 27 days annual leave plus bank holidays, employee discounts, Cycle to Work scheme, pension, and Employee Assistance Programme. Hybrid work arrangement with 50% office-based work. Occasional weekend and out-of-hours work may be required. NB: A basic DBS check is required for this role.