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- Tasks: Provide 3rd line IT support and manage systems for college users.
- Company: Join New City College, a leading further education group in East London.
- Benefits: Enjoy perks like a pension scheme, gym access, and discounts on daily expenses.
- Why this job: Be part of a dynamic team with opportunities for professional growth and development.
- Qualifications: A-Level or equivalent, MCSE certification preferred, strong IT skills required.
- Other info: Flexible working environment with a focus on diversity and inclusion.
The predicted salary is between 33800 - 42600 £ per year.
Location: New City College, Ardleigh Green Campus
Salary: £39,840 - £42,763
Hours: 35 hours per week
Closing Date: 06th July 2025
The Role: In this role you will provide 3rd line support for all systems including VOIP Telephony systems and Macs to all college IT system users and provide escalation support to all IT systems engineers. You will have strong skills in networking, virtualisation and application support. Educated to A-Level standard or equivalent, MCSE certified, or working towards attainment and ITIL Foundation would be beneficial but not essential.
Key Skills:
- Windows 10 – advanced administration.
- IP Telephony, hardware and software.
- Active Directory user & computer management and group policy.
- VMWare ESXi & vServer 6+
- Apple Mac iOS, Jamf Pro and Apple Remote Desktop.
- Linux – Commands/Apple Mac Terminal Knowledge.
- Networking – TCP/IP, DNS, SNMP, PXE, DHCP.
- Anti-virus – administration and deployment.
- WSUS administration.
- SCCM, Deploy Studio, Jamf Pro deployment.
- Configuring Cisco/Juniper switches.
- VMWare vSphere administration.
- Excellent customer facing skills.
- Basic knowledge of some 3rd line support systems: Veeam back-up, SQL Server, IIS Server, Exchange, PowerShell, SharePoint, IIS.
- Ability to work to strict guidelines and have a high attention to detail.
- Ability to organise, prioritise and schedule work to meet deadlines.
- Excellent oral and written communication skills and the ability to apply these when dealing with technical and non-technical staff.
- Self-motivation but the ability also to work flexibly as part of a team.
What We Offer:
- Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme.
- Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
- On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
- Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
- Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
- Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
- Technology Access: Office 365 and Adobe Suite available for personal devices.
About New City College:
New City College is the dynamic group of further education colleges in East London which comprises Tower Hamlets College, Hackney Community College, Epping Forest College, Redbridge College, Havering College of Further & Higher Education and Havering Sixth Form College. Our 6-college merger places the group at the forefront of further education in the region. With a turnover of £105m, 20,000 students and 1900 staff it is one of the strongest and most influential further education organisations in the country.
Our college environment is second to none. We have industry standard facilities and equipment at all campuses, expert staff and partnerships with other high-profile organisations which all prepare students for progression to higher education or successful careers. East London is dynamic, innovative and entrepreneurial. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for the changing workforce of the area.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.
New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.
Senior IT Engineer employer: New City College
Contact Detail:
New City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare ESXi and Cisco/Juniper switches. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of New City College on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 3
Prepare to demonstrate your customer-facing skills during the interview. Think of examples where you've successfully resolved technical issues for non-technical users, as this is a key aspect of the role.
✨Tip Number 4
Research New City College's mission and values. Understanding their commitment to diversity and community can help you align your answers with their goals, showing that you're not just a fit for the role but also for the organisation.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in networking, virtualisation, and application support, as well as any specific technologies mentioned like Windows 10, IP Telephony, and VMWare.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the college. Mention how your background aligns with their needs, particularly your customer-facing skills and ability to work under strict guidelines. Use specific examples to demonstrate your qualifications.
Highlight Certifications: If you have any relevant certifications such as MCSE or ITIL Foundation, be sure to mention them prominently in your application. If you're working towards these certifications, include that information as well to show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Senior IT Engineer role.
How to prepare for a job interview at New City College
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, IP Telephony, and networking. Highlight specific projects or challenges you've faced and how you resolved them, especially in areas like VMWare ESXi and Active Directory management.
✨Demonstrate Customer-Facing Abilities
Since the role involves providing support to users, emphasise your excellent communication skills. Share examples of how you've effectively communicated technical information to non-technical staff in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific IT issues, such as troubleshooting a VOIP system failure or managing a network outage.
✨Research New City College
Familiarise yourself with the college's mission, values, and the specific challenges they face in IT. This will help you tailor your responses and show genuine interest in contributing to their goals.
