Business Administrator

Location: Totnes, TQ9 5JA

Salary: £26530.00 to £29114.00

Date posted: 29th May 2025

Closing date: 15th June 2025

We are looking for an efficient and experienced administrator to support the South Hams Mental Health Team at Leatside Surgery. We are seeking an enthusiastic and experienced administrator with excellent IT, communication, organisational and management skills. Working in partnership with the Clinical Team Manager and clinical colleagues, we welcome applications from individuals who can demonstrate a commitment to delivering high quality administration and leadership skills, with excellent IT, communication and office management in an efficient and timely manner.

This is a part time role, working 22.5 hours a week. We are flexible around the days and times worked; however, we do require the successful candidate to work Mondays and preferably Fridays. Enquiries are welcome.

Main duties of the job:

• Lead and manage the administrative team, ensuring efficient and effective work flow responding to demand.
• Support the Team Managers in daily administrative tasks and strategic planning.
• Advocate for and lead the team, fostering a collaborative and supportive work environment.
• Ensure all administrative processes meet the high standards and values of the trust.
• Utilise IT and office systems, including System 1 and Microsoft Office - MS Excel, Word, Teams and Outlook are essential.
• Maintain accurate records and ensure data integrity.
• Provide excellent customer service and support to patients and staff.
• Develop and implement office management procedures to improve efficiency.

About us:

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.

Our values:

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities:

Please refer to the attached job description and person specification for further details around this role.

Person Specification:

Knowledge and Skills: Able to demonstrate the values of the Trust.

Qualifications:

• RSA 3 Word Processing or equivalent level of experience in practice.
• NVQ3 in administration or equivalent level administrative knowledge and experience.
• GCSE English and maths (or equivalent).
• Evidence of continuing professional and personal development.
• ECDL (European Computer Driving Licence).
• Shorthand, speed writing or audio typing.

Experience:

• Proven line management within an administration environment.
• Demonstrable experience of MS Office utilising MS Word, MS Excel, MS Outlook, MS Teams.
• Accurate typing at 50wpm.
• Experience of dealing with confidential and complex information.
• Demonstrate good numeracy and literacy skills; attention to detail.
• Ability to take accurate formal and informal minutes.
• Excellent organisational skills and ability to prioritise workload and adapt to change when required.
• Confident and professional telephone manner.
• Ability to adhere to policies and procedures.
• Knowledge of healthcare, particularly an interest in the Mental Health and Learning Disability Sector.
• Ability to capture and create SOPs.
• Experience of System One.
• Safeguarding minute taking.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.