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For Companies At a Glance
- Tasks: Lead guest experiences by anticipating needs and creating memorable moments.
- Company: Join McDonald's, a global leader in foodservice with a rich history since 1954.
- Benefits: Enjoy flexible schedules, discounts, and opportunities for education and skills development.
- Why this job: Be part of a diverse team that values authenticity and makes a positive impact on guests' days.
- Qualifications: Previous experience in food service or retail is a plus, but your passion for people is key.
- Other info: Accommodations available during the application process for all candidates.
The starting hourly wage is $17.90. We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?
Our offer
- Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment.
- Access to education and skills development opportunities that take you further.
- A total rewards package that includes discounts, incentives, and recognition perks.
- Flexible schedule that suits your needs.
- A safe, respectful and inclusive workplace.
- Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day.
The job
- Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them.
- Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
- Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
- Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
- Making McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.
Your vibe and experience
- While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.
- You are trustworthy and have trust in others.
- You find joy in the details and believe good quality is what keeps guests coming back.
- You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone’s day. It’s genuine, and it’s at your core.
- You’re a people person through and through. Making someone’s day better makes your day better.
About us
In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Guest Experience Leader employer: McDonald's Canada
Contact Detail:
McDonald's Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader
✨Tip Number 1
Familiarise yourself with the McDonald's brand and its values. Understanding their commitment to community service, like supporting Ronald McDonald House Charities, can help you connect with the company's mission during your interview.
✨Tip Number 2
Showcase your people skills! Prepare examples of how you've positively impacted customer experiences in previous roles. Highlighting your ability to connect with guests will demonstrate that you're a great fit for the Guest Experience Leader position.
✨Tip Number 3
Be ready to discuss how you handle challenging situations with composure. Think of specific instances where you maintained a positive attitude while resolving issues, as this aligns with the calm and fair approach they value.
✨Tip Number 4
Emphasise your flexibility and willingness to learn. Since the role offers opportunities for education and skills development, expressing your eagerness to grow within the company can set you apart from other candidates.
We think you need these skills to ace Guest Experience Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Guest Experience Leader does. Familiarise yourself with the responsibilities and expectations outlined in the job description to tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in food service or retail, be sure to highlight this in your CV. Use specific examples that demonstrate your ability to connect with guests and provide excellent service.
Showcase Your Personality: The company values authenticity and a people-oriented approach. In your cover letter, express your passion for customer service and how you enjoy making connections with others. Let your personality shine through!
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that your CV and cover letter are well-structured and easy to read.
How to prepare for a job interview at McDonald's Canada
✨Show Your Passion for People
During the interview, express your enthusiasm for creating memorable experiences for guests. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Team Leadership Skills
Highlight any experience you have in guiding or supporting a team. Discuss how you inspire others to deliver exceptional service and how you handle challenges with composure.
✨Connect with the Brand
Familiarise yourself with McDonald's values and mission. Be prepared to discuss why you want to work for them specifically and how you can contribute to their goal of providing a welcoming environment for all guests.
✨Emphasise Your People Skills
Since this role is all about connecting with guests, be ready to showcase your interpersonal skills. Share anecdotes that illustrate your ability to make genuine connections and enhance someone's day through small gestures.
