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For Companies At a Glance
- Tasks: As a Service Advisor, you'll manage bookings and ensure top-notch customer service.
- Company: Join a dynamic car dealership known for its supportive team culture.
- Benefits: Enjoy private medical insurance, discounts, and a cycle to work scheme.
- Why this job: This role offers growth opportunities and a chance to make customers smile.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Dealer accredited training provided to enhance your skills.
The predicted salary is between 24000 - 27000 £ per year.
Basic Salary - £24,000 to £27,000
OTE - £39,000
Location - Melksham
Benefits:
- Private Medical Insurance
- Servicing and Parts Discount
- Dealer Accredited Training
- Staff Referral Scheme
- Cycle to Work Scheme
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Upselling.
- Full manual UK Driving Licence.
Please contact Ryan McArthur @ Auto Skills and quote job number: 47462.
Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how to effectively communicate the benefits of additional services to customers, making them feel valued and informed.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide insights into the dealership's culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your previous experience in detail. Be ready to share specific examples of how you've successfully managed customer bookings and handled service department operations in your past roles.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully upsold services and managed customer bookings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work in a team. Provide examples of how you've met customer requirements and contributed to a positive workshop environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the DMS systems mentioned, like Kerridge or Pinnacle. Being able to discuss your experience with these systems will show that you're prepared and understand the technical side of the role.
✨Showcase Your Upselling Skills
Prepare examples of how you've successfully upsold services in previous roles. This could include specific situations where you identified customer needs and recommended additional services or products.
✨Demonstrate Team Spirit
As a Service Advisor, teamwork is crucial. Be ready to share experiences where you collaborated with colleagues to enhance customer service or improve workshop efficiency. This will highlight your ability to work well within a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's service department, such as their approach to customer satisfaction or how they handle busy periods. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
